Hi John,
I'm curious.  Why do you say to backup files by using the copy function in the 
file menu rather than the backup and restore utility?

Thanks,
Bob

>----- Original Message -----
>From: "John Gunn" <[EMAIL PROTECTED]
>To: "Pulse Data" <[EMAIL PROTECTED]
>Date: Tue, 25 Nov 2003 22:45:21 -0600
>Subject: [Braillenote] Lost data

>Hello:

>This message is for anyone who has lost their data especially Laura.  <g

>I would first of all back up any files to a flash card etc but don't use the 
>back up utility but copy through file manager.  Next start active sync and 
>keep keysync out of the picture and when starting Active Sync do not create a 
>partnership.

>Using the pc, navigate to the flashdisk folder through explorer or my computer 
>and once there, do ctrl-a and hit the delete key.  Depending on how many files 
>are protected, you want to say yes on each file.  You'll get a read only 
>message and are you sure you want to delete and say yes.

>Next unplug the cable and do a hard reset.  When the unit comes on, you'll 
>hear the version and chooseing the modem etc, this is according to the unit is 
>starting over.

>If you haven't had Keysoft5 burned in the unit then you'll have to follow the 
>steps for installing Keysoft5.

>I'm not sure Laura if you save all your work to the Braill Note or to a CF and 
>if so are you using the back up utility or are you actually copying the files.

>Just some suggestions and hope this helps.

>John
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