Hi, When the confirmation message comes up which asks if the user wants to install the database, what happens when they say yes? The database might re-install itself from the beginning again. Although the previous data would be lost, the database should work fine. The address list database which is used is actually on the Flash Disk, and it is called "Address List". When the address list database is created, an associated file called Address List.cdb. The file I previously mentioned is a KeyList definition file, so you might have to go into a view which only shows KeyList definition files if you want to make definitely sure it's there when you're looking in a list of files. Also, the file with the cdb extension is a "hidden file", so to make sure it's there, you have to go into the File Manager and then Directory. When you're in the KeyList folder (the one on the Flash Disk), get to the view which says "List of all, including hidden files in Flash Disk/KeyList.was This will determine if, in fact, both the KeyList definition file "address List" and the cdb extenSion file "Address List" are indeed present. If the files are there, and they are not working, the student should try a reset with no keys held down; if it still doesn't work, they should try the other types of resets, with the "hardest" reset being the last one. If the student has a backup, the files can be restored from here. Re-installing KeySoft 5 might also restore the files the user is missing. You can also call your nearest Pulse Data office, and request that the files be sent to the user via email. The user could then receive the email using the BrailleNote, and copy the necessary files into the appropriate folders on their BN off the email. Hope this helps. Maria
> ----- Original Message ----- >From: "Seville Allen" <[EMAIL PROTECTED] >To: "'Braillenote List'" <[EMAIL PROTECTED] >Date: Wed, 4 Feb 2004 21:28:01 -0500 >Subject: [Braillenote] missing keylist files >I have a student whose braillenote is missing the keylist files: >When hitting "enter" on the address list at the main menu the filenames, >add address, look up, emboss, etc all come up; however, hitting "enter" >results in the message that there is no database and, of course, asks if >the user wants to creat one. >In looking in the keysoft system disk, I find that the keylist folder is >missing along with the downloads folder. >Can anyone advise as to how these files can be retrieved or reinstalled. >The user has keysoft 5 build 24. >Thanks for any assistance. >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.pulsedata.com/mailman/listinfo/braillenote
