Hello All: As we all know, PDI has been going through some growing pains as far as its tech support staff. Having worked help desk for several organizations, I can tell you that sometimes it can feel like a no win situation. The only time you hear from your clients/customers is when they are having trouble and then for them, their issues are number one. They have no way of knowing how many other calls may be coming in at that particular time, whether or not their problem is being addressed and they just haven't been called back, or simply that there is not currently enough staff to keep up with the volume of calls being fielded.
That being said, I have had NOTHING!! but positive interactions with the PDI tech support staff and I have been using VoiceNote QT since 2001. Certainly there have been times when I've had to wait for a call back, but they have eventually returned my call. It does help that when you do need to leave a message for call back, that you are as clear as you can be about the problem including symptoms, what program you might have been running at the time, and times and locations when you can be called back. Let's give them a break here while they bring their new staff on board and see if some improvement isn't forthcoming after that. And of course, I am also very grateful to all of you on this list for your help and suggestions. It's really nice that we are all out there to help each other over those interminable 2 or three day waits that we might CURRENTLY be experiencing with tech support. Sorry for the rant Jeff Molzow
