when TSI packed things if you didn't have the box, they charged you for a
new one. so people learned to keep them to save on cost. I always keep the
original boxes.
Do consider that when an individual's unit coesn't come back in working
order, many are inconvenienced. they can't dip in to their stock like you
can and borrow a unit while theirs makes two or three trips across the
country and spend weeks at a time in repair. You bet your boots it's a big
deal! If you depend upon this equipment, you better believe it's going to
be a big deal.
isaac
On Tue, 26 Oct 2004, adaptive information systems wrote:
HI Folks,
On the issue of pulse data repairs an dshipping your unit back.
I am a dealer and have purchased well over 100 units over the past four years
plus and I have had maybe 2% of units coming back in packaging that is less
then desirable or that is strongly recommended by pulse data and myself.
On units coming back not fixed or broken in shipping, again I can only think
of a small hand full of units that were not repaired or the wrong repair on
them, about four or five units in the past four years plus.
The biggest problem I have experienced is that customers don't save the
original two boxes that the braillenote comes in and don't include extra
stuffing
around the braillenote to make sure it can't shift in the box.
I only use UPS insured shipping, mostly second day air from Wisconsin to
California, and have shipped up to six units in one custom made box, and
never insure for the full amount, just the $100.00 they give you free and
almost never have had any problems, except for the one or two percent I
mentioned above, over the yerars.
People are just making way to much of this issue and blowing it way out of
proportion. I know an dhighly respect Carol, who is head of the repair
department and she will make things right if they are at fault. The only
trouble they sometimes have is the people in shipping who don't pack things
right or ship units back the wrong shipping method, but if you cal Carol,
she will always resolve the matter, if they are at fault, an dshe has done
for me and my customers made things right when it isn't really clear who is
to blame or at fault, but like me, Carol wants the matter resolved right and
agreeable to both parties.
So remember, it could be the way you, the customer packs and ships the unit
or the shipping carrier who damages it, so pack carefully and with plenty of
stuffing and the two original boxes and pick the carrier you are comfortable
with.
Roger Behm
Adaptive Information Systems
We Make Technology Accessable to the Vision impaired and Reading Disabled
Roger A. Behm, president
1611 clover Lane
Janesville WI 53545-1388
voice: (608) 758-0933
Fax: (608) 758-7898
Toll Free: (877) 792-4768
Email: [EMAIL PROTECTED]
Web Page: www.adaptiveinformation.org
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