Dear Laura and Maria,
Very nice.  I just completed the process, and eliminated at least 60 ghost 
emails.  It is nice to know that you can clean out dead woog from the BN, when 
the BN does not do this..

Thank you.

Sincerely,
Jerry Weinger


>----- Original Message -----
>From: sam <[EMAIL PROTECTED]
>To: Braillenote List <[email protected]
>Date: Sat, 25 Dec 2004 08:48:45 -0800 (PST)
>Subject: re: [Braillenote] ghost email in keysoft 6.1

>Hello Laura and Maria,

>Thank you both very much for the explanation.  I get it!  It would be 
>interesting to know why this happens.  You are right.  There were a lot of 
>emails I thought I deleted.  Freed up much database space.  Thanks again.

>Sam

>> ----- Original Message -----
>>From: "laura wolk" <[EMAIL PROTECTED]
>>To: Braillenote List <[email protected]
>>Date: Thu, 23 Dec 2004 17:24:40 -0500 (EST)
>>Subject: re: [Braillenote] ghost email in keysoft 6.1

>>Hi Sam and others:

>>I will attempt to give you steps as to how to clean out these email.  In 
>>doing so, you will be able to see which type of ghost email I am referring to.

>>1.  From the main menu, press a to enter the address list.  Press s to enter 
>>the keylist set up options, and s yet again to select a keylist file.

>>2.  Press backspace, because the default drive given is keylist.  Pressing 
>>backspace will allow you to choose a different drive.  Choose keymail, and 
>>choose the email folders.cdb file.

>>3.  You will now be returned to the keylist setup menu, so press space with e 
>>(escape) to exit back to the main keylist menu.  Press l to look up an 
>>"address".  You will be told to "please wait" as the databases change.  This 
>>process can take anywhere from 1 to 15 minutes, in my experience, depending 
>>on how large your database currently is.  Do not turn off your unit, do not 
>>reset your unit, do not do anything to your until until the process has 
>>completed itself.

>>4.  You will now be placed on the "selection list" for an email message, 
>>which resembles the "selection list" for an address, except that instead of 
>>displaying first name, last name, etc, you ine presented with "to, from, 
>>subject", etc.

>>5.  Navigate to the date index field, which is the ninth field, and press 
>>enter.  After a few seconds, you will be placed at the top of the database 
>>selection list by date index, so you will see something like Thursday, 
>>December 23, 2004.  Press space with dots 4,5,6 (read with b) to go to the 
>>very bottom of your database.  You will now notice that the date index field 
>>is now blank.  These, my fellow friends, are the mysterious ghost email.  To 
>>see what I mean, navigate to the "body" field of this message, and press 
>>enter.  You will either see ?----comoriginal message----" followed by the 
>>contents of a message that, most likely, you've deleted long ago.

>>6.  You can now navigate back to the blank date index field and delete these 
>>messages by pressing backspace with dots 2,3,5,6 (control with 8, possibly) 
>>and confirming with yes.  As long as the date index field is blank, you can 
>>rest assure that these are these silly accumulating ghost email.

>>Note: when you return to keymail and attempt to write a message or read from 
>>any folders, including the inbox, you will again be presented with "please 
>>wait", followed by another possibly substantial waiting period.  Again, do 
>>not press reset or turn the unit off while this process is occurring.  I 
>>would also recommend that you free database space, just to see how much space 
>>you've gained by cleaning all of these out.

>>I hope this has helped you all some.  I highly recommend doing this, as you 
>>can fee up quite a substantial amount of space.

>>>------ original message ------
>>>from: sam <[EMAIL PROTECTED]
>>>Subject: re: [Braillenote] ghost email in keysoft 6.1

>>>Hello Laura,

>>>Although I am not Pulsedata, I was wondering if you could tell me what ghost 
>>>email you were talking about?  Do you mean the email attachments that you 
>>>can get to by going by way of your directory to email folders and then to 
>>>your attachment folder?  I know that there are attachments that get stored 
>>>there if they are not properly deleted from your email.  I was just curious, 
>>>because I was trying to find the place about which you were speaking.  
>>>Thanks in advance for the answer.

>>>Sam

>>>> ----- Original Message -----
>>>>From: "laura wolk" <[EMAIL PROTECTED]
>>>>To: [email protected]
>>>>Date: Wed, 22 Dec 2004 06:46:14 -0500 (EST)
>>>>Subject: [Braillenote] ghost email in keysoft 6.1

>>>>I am wondering if the problem with ghost email that accumulate in the email 
>>>>folders.cdb database and have to be cleared manually will still occur in 
>>>>6.1? I am not speaking of how sometimes a user will be notified that she 
>>>>has email in the outbox when they really do not exist.  Rather, I am 
>>>>referring to the blank or messages that only contain the "original" message 
>>>>of some far forgotten email that appear in the email folders database.  
>>>>Currently, a user has to open this database in keylist and clear them out 
>>>>herself (assuming she even knows that this is a problem because, once 
>>>>again, it is not documented in the manual).

>>>>I haven't done this in awhile, and have just cleared out 25 such messages 
>>>>from my db, freeing up about 800,000 kb in the database.  I am wondering if 
>>>>the new keymail structure will fix this issue, or, at the very least, if 
>>>>PDI will give their users the consideration of notifying them with steps to 
>>>>clear them out themselves.

>>>>Thank you, Laura


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