Sabahattin,

I certainly agree with you regarding bugs and software shortcomings which 
become apparent once the software is in use by users.  

I really think PDI is addressing many of these in both the os and keysoft 
upgrades.  I feel certain that although not all will be addressed in 6.1, they 
are laying 
the groundwork for addressing even more issues.  

One can certainly disagree with certain aspects of PDI's philosophy concerning 
the bn and what it should be and do.  But, I think I see this philosophy 
changing a bit in order to respond to user demands and needs as well as 
technological advances.  

No one is ever totally and one hundred percent happy with a particular device 
since by the time it's original planning is in place, software is written and 
tested, technology has moved on.  I think this is even more apparent with a 
nitch market such as that for the bn.  You're always going to be playing catch 
up, and then someone has to be willing to take the gamble and put up the money 
too.

I think the sdk will really be a good thing for the bn and it really does sound 
like PDI is aware of this and working towards it's release.  

It's a hard line to draw; between bug fixes and new features to attract more 
customers.  

I certainly agree with you about the need for users to take the time to learn 
their devices.  I certainly don't mean to imply that all users should become 
experts, and if people do have problems and questions they should have a place 
to bring them up and hopefully get satisfactory responses.  But, at the 
same time, PDI has put together learning materials for the bn and people should 
be expected to at least look through some of this material since that's what 
it's for.  

Some of this could be better, but again, PDI is working on this and I've seen 
tremendous improvements both in documentation as well as bn functionality 
since I've been a user.  

I think the archives are a great source of learning materials too, and maybe 
info on accessing them should be posted to the list on a periodic basis.  Along 
this same line, archives could be more easily searched when subject lines more 
adequately reflect the message content.  

Of course, this is always a problem and isn't going to go away, but maybe it 
doesn't hurt to mention it every now and then as we are all guilty of just 
going 
with the subject line of the moment.

I think this is probably enough said on this subject from me.

Thanks for your thoughtful and constructive responses Sabahattin.  On Wed, 04 
Aug 2004 23:51:26 +0100, Sabahattin Gucukoglu wrote:


Don


Hi Don,

On 4 Aug 2004 at 15:19, Don Bishop <[email protected]> spoke, thus:

> I was definitely being sarcastic.  I've been on this list for over 3 years
> and maybe that's just too long.  But, time and time again, I hear people
> wishing the bn could do all sorts of things which are really beyond the
> capability of a notetaker or pda.  They seem to think it should be able to
> be a replacement for their pc and it isn't.  

That depends on the features in question.  I don't suggest that you are 
wrong, necessarily, but the point of my last message was to emphasise the 
need to concentrate on fixing existing bugs that are - time and time again 
and without any real justification - popping up again and again on this 
list.  It is too much for me that if anyone searched the archives they 
would probably find at least ten copies of the answer they are seeking.  I 
have that archive, right here, easily accessible as a mail folder which I 
imported from the MBOX which is downloadable from the list page.  I am 
seeing the same stuff, over and over again: PackMate vs Braillenote, why 
the translator doesn't work like x, why the email program isn't doing y, 
why this and that error occurred when saving a document.

Given the recent discussion about the incidental file erasures and the so-
called "Email overload", these are problems which I can see a number of 
ways of fixing, and which don't require any change of hardware at all.  
They require only a change of software and a change of attitude, and 
possibly a change of release cycles.  It is these sort of fixes, if 
anything, that need attention now rather than later, and certainly before 
implementing any new features (when the SDK becomes available, that will 
be the community's responsibility).

> The bn is a great device and getting even better, but a pc it will never
> be, certainly not with the current hardware configuration.  

A handheld is never a PC, whatever its configuration.  But, and I say this 
with some regret, I can see myself alone with the competition and 
surviving without a PC and simply cannot see the same for the BrailleNote. 
 Why?  Because the email program is, from where I am, useless.  The 
competition has the industry, mainstream advantage.  Yes, I agree with you 
that the BrailleNote is an excellent device and generally does what it 
does do well, exceptionally well.  I am looking forward to all the new 
features, as well as some fixes.  But there are much-needed improvements 
in programs that are already there.  Those improvements must come first!

> But, this keeps coming up time and time again, and I really do wonder
> sometimes  if people really do realize just what the capabilities and
> limitations are of the device they're purchasing.  

>From a technical viewpoint, the BrailleNote is a small computer.  It has a 
CPU, some storage modules, controllers for operating various devices, and 
so on.  Theoretically, that little BrailleNote can do anything, albeit 
slowly.  People out there have taken the trouble to port a version of UNIX 
to varying numbers of handhelds, and use them for doing everything from 
web browsing to developing programs.  I aint kidding you here.  There are 
two things you see differently: first, PulseData has already decided what 
you can and cannot do.  Secondly, the operating system you are running and 
mainstream programs are not visible to you directly.  The first point is a 
matter of PulseData releasing its SDK and being better at squashing bugs.  
The latter is a serious impairment.  This impairment justifies people's 
requests for media players, instant messaging programs, and everything 
else that a normal handheld owner can already do.  So, yes - a handheld is 
a handheld.  But no - it can do more than PulseData decides it can do.  We 
are going off-topic for the message I sent, I don't want another Packmate 
Vs BrailleNote discussion (yawn).  I just wanted to make it clear that 
PulseData's decisions have a big impact on its users, not the case for 
other devices, and that as such these problems must be addressed now.  It 
is not enough that we be expected to use buggy software whose three or 
four releases should have fixed most, if not all, outstanding problems in 
them, particularly those which have been talked about often or which 
appear to be critical or grave.

[...]
> Sorry I even mentioned it.

No problem, here's a new twist for you if you haven't had it already.  And 
I'm pleased you were just being sarcastic!

Cheers,
Sabahattin

-- 
Thought for the day:
    Advertising (n): the science of arresting the human
    intelligence for long enough to get money from it.
           -- Stephen Leacock.


Sabahattin Gucukoglu
Phone: +44 20 7,502-1615
Mobile: +44 7986 053399
http://www.sabahattin-gucukoglu.com/
Email/MSN: <[EMAIL PROTECTED]>


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