I think it is interesting that each person who calls Humanware gets a
supposedly different answer about the shipment of 6.1.1. That is why I
canceled my order a month ago.
Melissa Keys
----- Original Message ----- From: "Kim Lookingbill"
<[EMAIL PROTECTED]>
To: "'Braillenote List'" <[email protected]>
Sent: Tuesday, April 19, 2005 4:42 PM
Subject: RE: [Braillenote] How long for update
Hi: - Yes, the handling of the distribution of 6.1.1 has certainly been
shabby, at this rate, maybe they should save postage, and just bundle all
the upgrades up and distribute them at the ACB convention. I too, am
extremely frustrated since I've been holding onto my gps upgrade for
about a
month or two, which Sendero would have much preferred providing once the BN
upgrade has been accomplished, but even they too became flustered over the
continual delay, so they went ahead and sent them out via e-mail. . .
However, one can't make the gps upgrade until you make the BN upgrade since
if you do it in reverse it will make your gps totally inoperable. Hmmmmm!
At this rate, I believe the Pony Express service could process and delivery
much quicker. All the best. - Kim
Share your yesterdays, dream of tomorrow, but live for today!!
Kim Lookingbill
[EMAIL PROTECTED] (email or MSN Messenger)
Blast From The Past
Sundays, 16 to 19 UTC
Back Stage Pass
Mondays from 22 to 23 UTC
http://interactive.acbradio.org
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Tuesday, April 19, 2005 12:55 PM
To: [email protected]
Subject: RE: [Braillenote] How long for update
Excellent response! This is not the ideal example of good customer
service.
I think I'll be surprised when I see the update show up in the mail.
Jeff Kisecker
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Ehrler
Sent: Monday, April 18, 2005 11:43 PM
To: [email protected]
Subject: Re: [Braillenote] How long for update
Hello Shelley,
Well, your guess is about as good as mine or anyone elses. I called
Humanware yesterday to ask if or when my update was shipped and they
refused
to look to see if it is even out the door. The person I spoke to just
repeated a couple times that I should get my copy sometime in April or
maybe
May. At the rate this process is moving, I begin to wonder if June or July
is out of the question! If anyone from Pulse Data Humanware is listening,
might I suggest that when a customer takes the time to call about things
like this, they might at least consider checking their computer to see if
product has been shipped instead of more or less telling them to just
sit on
it and spin!
If your customer service people don't have direct access to the shipping
information, I would ask "Why not!" One Increasingly Frustrated Customer
Richard Ehrler
On 2005-04-19 [EMAIL PROTECTED] said:
Hi you all, I have a question. For those who have received their
Key soft 6 upgrade Compact flash, how long did you have to wait?
Mine was ordered at the end of January and it is almost the middle
of April and no word. Just wondering if this is normal, smile.
Shelley L. Rhodes and Judson, guiding golden
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