I'm new to this group and my Brewtus III-v was delivered yesterday.
I'm having a real problem with it. It starts up fine and after a 17-
min warmup the temp is stable at 200F and the brew pressure gauge
reads 10 bars. I can barely pull one shot (45 seconds to extract) and
then the brew pressure never recovers. The gauge falls to zero and
never budges again. Even if I do a pull with the backflush disk in,
the gauge never moves above zero and the pump never quiets down. At
the same time, the PID temp readout starts to climb past 200. Last
night it reached 223 and nothing but steam came out from the brewhead.
I shut it down and let it cool off overnight. This morning the same
routine: temp stabilizes at 200, brew pressure gauge reads 10 bars. I
pull one shot (again a long extraction time) and the brew pressure
gauge falls to and stays at 0 the temp starts to climb. While this is
happening I hear a gurgling noise from inside the machine.

I called tech at Whole Latte Love and they said they hadn't heard of
this behavior before. They are now checking with a specialist on the
Brewtus and promised to get back to me today. He did say to start it
up again and run some water through it, so I did. It started at a
stable 200F temp with 10 bars on the brew pressure gauge. I let the
water run from the head (no portafilter attached) and the brew
pressure fell to zero and after about a minute the temp started to
climb again. I shut it off at 210. I note that the free flow of water
through the brew head is not very strong -- a lot of drops falling
down but never a continuous stream. Is that normal?

Any ideas?

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