At 15:05 13-06-2002 -0500, Julia Thompson wrote: >Oh, and you know all those jokes about the cable company? Here is a >TRUE STORY: > >Dan called to make an appointment for someone to come out to the new >house to install cable. They set an appointment for sometime between >9AM and noon the morning of Thursday, June 13 (today). He called >yesterday to confirm that someone would be coming out the morning of >Thursday, June 13. He called this morning to let them know he'd be >there when the cable guy arrived. Sometime after noon, he called to >complain that the cable guy hadn't arrived yet, and was informed that >his appointment was for tomorrow, not today. So he has to do the whole >thing over again tomorrow. (Sigh....)
Well, at least they managed to register your new address. The cable company here (UPC) also provides Internet access by cable (through their Chello service). Nine months ago when we moved, we went to their office to inform them about the move. They wrote down everything they needed to know and assured us everything would be processed. They screwed up: nine months, several letters, several fax messages, several e-mails, several visits to their office, and several phone calls later, they still have not managed to change our address in their files. As far as they are concerned, we still live in that apartment... Of course, their inability to process something as simple as a change of address does not stop them from automatically transferring EUR 49.95 from my bank account into theirs every month... :-( It has become kind of a fishy company anyway. They have huge debts, the value of their shares has plummeted to next-to-nothing, and they seem to be balancing on the edge of bankrupcy. When you go to their office, the guy at the desk only makes a note that someone must call you back (you do not get to speak to anyone at the office), and the last time I was there the guy asked how I knew they were housed in that building, because their office address was secret... Jeroen _________________________________________________________________________ Wonderful World of Brin-L Website: http://www.Brin-L.com Tom's Photo Gallery: http://tom.vanbaardwijk.com
