"Ronn!Blankenship" wrote:
>
> At 08:08 PM 3/25/03 -0600, Reggie Bautista wrote:
>
> >Working in tech support, I'm torn between wanting to yell at people "DID
> >YOU EVEN OPEN THE MANUAL?!?" and thanking them for *not* reading the
> >manual and thereby giving me job security...
>
> I've written some of those manuals, and I know that at least some users
> read them, because I would get feedback when they discovered the things
> that were supposed to be edited out but weren't because someone in
> marketing was screaming that we need to ship a copy of the manual _right
> now_ . . .
At least you weren't one of those annoying people who spends way too much
time making the manual look pretty and not enough time making sure enough
*content* got in -- I can remember Dan griping about the guy who was
writing the manual would spend hours making the page look nice, but would
miss deadlines because he hadn't got all the information into the computer
before he started playing with it.
Accurate is better than pretty. Both together are nice, but accurate is
more important, IMO.
Julia
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