> in a community, there is behaviour that is simply
> unacceptable. Ad hominem, falsehoods and abuse
> (particularly unprovoked) are among those. It is
> hard to accept trolling. It is best to start by
> explaining where the offender is outside the range
> of acceptable behaviour or agreed code of standards,
> once someone consistently refuses to adhere to those,
> telling them outright they're out of order is the next
> reasonable step, along with replying to their posts
> that stay within the spirit of discussion and calling
> out ones that don't. Moderation follows - personally I
> think banning is extreme, and in a community like this
>simply choosing to pass over emails from certain individuals
> is usually enough.
> Charlie.
so far efforts at intervention do not seem to be working and may even be
exacerbating the problem. if we ignore him our resident troll will probably
just escalate his abuse even more, and at that point it could lead to ostracism.
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