Hi Ingo,

You might want to check out an earlier post of mine in which I
suggested that we won't make a lot of progress until we accept the idea
that "computer assisted nursing" systems need to change the way nurses
work not incorporate the way they work...

In many settings I have observed there is a long history of
work-inflation that has been begrudgingly accepted by nurses. It is all
too common to find multiple forms that duplicate most of their content
and add little or nothing to the management and control of nursing
units. These forms are often generated by outsiders but occasionally
within nursing. Nurses often tire of pointing out inadequacies in such
situations because nobody seems to listen and efforts to correct a
small duplication problem can generate solutions that create far more
work. It tends to be easier to accept the latest idiot from the
business department's brainstorm than to try to fix what is wrong with
it.

Ideally, nurses ought to have wearable or handheld computers, the data
to be collected ought to be recorded automatically, and patient info
ought to be able to be retrieved without recourse to paper records.
That is the ideal. What often happens is that administrators or nurses
do not trust the computer system - hence, they ask nurses to complete
all the old, dysfunctional paperwork and also learn how to use a
crippled on delivery (COD) computer system. They enter the same data
they recorded on paper charts on the computer charts - albeit, after
waiting for a free monitor to be able to use the new, more efficient,
computer system. The period of duplication often lasts longer than the
glow of the new system and eventually the system is trashed or worse,
everyone continues the paperwork, the dysfunctional old computer
system, and the latest bells and whistles computer system to come along
- that of course, means threee systems that are dysfunctional.

To really address these problems takes an effort to understand what
nurses do, should do, do not do, or should not do. Nurses report that
up to 60% of their time is spent doing documentation activities - that
ought to be reduced by 90+% if a computer system is to be considered
"nurse-friendly" and "design-adequate". Instead, all too often, the
computer system offers nurses little relief, no extra information about
their clients, and means more clerical work for them, reducing time
available for nurses to do nursing - oh yeah, some of us still think
that working with patients rather than documentation is the key to
nursing...

Nurses make up a large part of the workforce in health care
organizations - yet their needs for information and analysis rarely get
the same attention that business managers and financial personnel get.
To really make a health care management information system work it is
critical to enhance the work efficiency of the largest workforce in the
system, meet their needs for information and analysis, do it in an easy
to navigate system, and one which clearly has payoffs for them. A
poorly designed system that fails to incorporate the needs of the
nursing workforce will never rise above the level of an "also-ran"...

Oh, yeah - I am a nurse...

care2k is as promising as any other system around - more so than many,
but I suspect it has not yet adequately addressed access and utility
for nurses...

When considering what needs to be done for nursing - think about a
large insurance company in the early 1980s when everything was done on
paper. It took several years for people to trust computers and for the
programs to be made user friendly and user accessible. The use of
computers by nurses is at that earlier stage and is likely to remain
logjammed there until a breakthrough is made in simplicity and utility
of use.

Bear
 

--- Ingo Zugenmaier <[EMAIL PROTECTED]> wrote:
> Hello list,
> 
> I recently talked with a nurse about Care2x, and there came up one
> question about the daily routines:
> 
> Is it planned that nurses take PDA (or laptops) with them when they
> do
> their daily 'round' (inspections) on patients, for example measure
> temperature, pulse, blood pressure and so on? Do they write that
> information down (on paper) for each patient and then, after
> finishing
> all, enter it in the desktop computer? That seems to be double work.
> 
> Does anybody know if there are hospitals where laptops are used on
> wards
> for that work?
> 
> Regards,
> 
> Ingo Zugenmaier
> 
> 
> 
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