If the time outs are restricted to one specific application[depending on
its user base]  then you can possibly thinking of having a custom ST time
out for that client app (Would require customization - and need to check
impact?)

- Shivani.

On Thu, May 31, 2012 at 6:55 AM, Madhavi Polisetty <mpolise...@tsys.com>wrote:

> We are in the process of analyzing the latency and one thing we confirmed
> is that the time taken is external to our systems. From the time it hit the
> client application site with the service ticket till the time it is
> validated is in sub seconds.
>
> And also from the time we get the right credentials till the time we
> create an ST is also in sub seconds.
>
> But the round trip made in the redirect is the one unknown where we can
> not quite say what is taking so long.
>
> We have users spread across several geographic locations and there is no
> control over what kind of network they use, some could as well be using
> dial up or some handheld device which works on 3G with weak signal.
>
> No matter what, the expectation of users is as long as they are patiently
> waiting the app should eventually let them in.
>
> That is one thing I am unable to figure out how.
>
> Thanks
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