Glen, CAS is a free and open-source project sponsored by a non-profit organization called JASIG. Its used to authenticate users to a system (generally by username/password) and provides other capabilities. JASIG offers this software for free for other organizations/companies/individuals/etc to configure and deploy on their own servers. The organization that deploys CAS on their servers is responsible for supporting their local instance.
In your particular instance, Active.com (who I've actually used to register for races ;-)) has downloaded and deployed their own local CAS instance to authenticate its users. They are apparently experiencing issues with their deployment (most likely the system that stores their user information). Anyone is free to download and deploy CAS as they see fit, and we lack control and access to any of these instances. My recommendation is to contact Active.com and explain to them that some of your users are experiencing problems authenticating. If you have any specific dates/times you can give them, that may help them debug. They should have logs detailing any errors they encounter. Active.com maintains a support web site here: http://www.active.com/Support/Contact_Active_Support/ If you have a contact at Active.com you may wish to email them also. I hope this helps. I would recommend you unsubscribe from this list otherwise you will receive a large amount of email from deployers asking for help with CAS. If you have any further questions, you can email me directly. However, I cannot provide any support as I have no affiliation with Active.com or any of its affiliates. Thanks -Scott -- -Scott Battaglia PGP Public Key Id: 0x383733AA LinkedIn: http://www.linkedin.com/in/scottbattaglia On Fri, May 23, 2008 at 11:07 AM, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > I'm baffled and could use some friendly help dumbed-down for a newbie like > me! > > I put on bicycle rides for a living. When people go to my web sites (such > as the one here: www.ridetomontauk.com) they can click on a link that > takes > them to a private company called Active.com that handles on-line > registration for us. > > This has worked fine for years, but now SOMETIMES when people click on that > external link they get this: > > CAS is unavailable > A general exception occurred while trying to access CAS. Please notify > your > system administrator. > > I don't even know what CAS is -- a Google search put me in touch with you > experts. > > I'm a total amateur, using "Web Design for Idiots" software (Apple's iWeb) > and of course my hosting company is denying that this has anything to do > with them. They say that it's an error in the web code. Needless to say > the web building software company (Apple) says that this is impossible. > > Any clues you can provide would be greatly appreciated -- I'm a newbie and > I'm STUCK! > > Many thanks, > > Glen > > > > _______________________________________________ > Yale CAS mailing list > [email protected] > http://tp.its.yale.edu/mailman/listinfo/cas >
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