Here is the path for IP Phone agent URL - DocCD - Customer Contact Center - Cisco IPCC Express and IP IVR - Cisco Customer Response Solution 5.0(x) - English - Documentation for Cisco IP Agents - Cisco CAD Installation Guide CAD 6.4 for Unified -- This will redirect you to a .pdf file. Do a search for http:// inside this .PDF and you'll eventually find the URL. However, this document does not tell you what variables you need to setup (Pwd, Ext, ID) for the IP Phone service.
here is the direct link. http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_5_0/english/agents/cad64ig.pdf Cheers, Scott On Tue, Feb 26, 2008 at 4:22 PM, Mike Prestidge <[EMAIL PROTECTED]> wrote: > It seems that the (annoying) people moving the documents off Univercd have > now also moved the documents with the URL for IP Phone agents!! > > I used to be able to find this by browsing via the following: > > Univercd > Customer Contact Software > IPCC Express and IP IVR > CRS 5.0(x) > > English > Documentation for Cisco IP Agents > Cisco CAD Installation Guide > 6.4 > > Now this documentation has also been moved to a link that is not available > in the lab. Does anyone know an alternative location to find the URL within > Univercd? > > Mike > > This communication, including any attachments, is confidential. If you are > not the intended recipient, you should not read it - please contact me > immediately, destroy it, and do not copy or use any part of this > communication or disclose anything about it. Thank you. Please note that > this communication does not designate an information system for the purposes > of the Electronic Transactions Act 2002. > > -- "There are only 10 types of people in the world: Those who understand binary, and those who don't"
