Hello Amy, Amp,
There were the steps that I had done.
I can see, manage my messages. I just can not play them.
I think that there is something related to the authentication link.
When integrated w/ CUCME, PhoneView can listen the messages just if you add the
authentication link:
> Date: Tue, 13 Apr 2010 03:45:42 -0400
> From: amccar...@cciequest.com
> To: ar...@ipexpert.com
> CC: spoli...@hotmail.com; moataz_m...@yahoo.com; mlin...@conet.de;
> ccie_voice@onlinestudylist.com
> Subject: Re: [OSL | CCIE_Voice] Vol 2 Lab 10 Q4.6 - VoiceView and CUCM -
> Authentication Error
>
> Thanks for that info Amy. I found a link that should be helpful.
>
> http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008067cb94.shtml
>
> Amp
>
> Quoting Amy Ryan <ar...@ipexpert.com>:
>
> > Hello Sergio,
> >
> > Thank you for bringing to our attention that the solution was missing. This
> > has now been added and the update should be available for download shortly.
> >
> > In this instance, there should not be an issue with the license and IVR
> > sessions are not required as part of the license. It appears below that you
> > have the correct license. (CCM)
> >
> > Please ensure you have completed the following steps:
> > In Cisco Unity Express
> > 1. Enabled Voiceview
> >
> > In CUCM
> > 1. Added Voiceview as a phone service (Service url:
> > http://10.10.202.2/voiceview/common/login.do)
> > 2. Applied service to the appropriate phone and reset phone
> > 3. Associated phone as a controlled device with the ³cue² Application User
> > (just as you have for cti ports and cti route point)
> >
> > Once the above steps are completed, you should be able to press the Services
> > button and see the menu option for Voiceview (or the name you gave the phone
> > service). Use the username and pin assigned to the voicemail box in Unity
> > Express for Login (authentication).
> >
> > Once logged in:
> > 1. Press 1 for Inbox
> > 2. Highlight and Select desired message
> > 3. Press Listen
> >
> > At that point the message should be played via the speakerphone. Please let
> > us know your results.
> >
> > HTH,
> > Amy
> >
> >
> > ---
> > Amy Ryan CCIE #24677 (Voice)
> > Technical Instructor - IPexpert, Inc.
> > Mailto: ar...@ipexpert.com
> > Telephone: +1.810.326.1444
> > Live Assistance, Please visit: www.ipexpert.com/chat
> > <http://www.ipexpert.com/chat>
> > eFax: +1.810.454.0130
> >
> > IPexpert is a premier provider of Self-Study Workbooks, Video on Demand,
> > Audio Tools, Online Hardware Rental and Classroom Training for the Cisco
> > CCIE (R&S, Voice, Security & Service Provider) certification(s) with
> > training locations throughout the United States, Europe, South Asia and
> > Australia. Be sure to visit our online communities at
> > www.ipexpert.com/communities <http://www.ipexpert.com/communities> and our
> > public website at www.ipexpert.com <http://www.ipexpert.com/>
> >
> >
> >
> >
> > From: Sergio Polizer <spoli...@hotmail.com>
> > Date: Mon, 12 Apr 2010 18:10:36 -0300
> > To: <moataz_m...@yahoo.com>, <mlin...@conet.de>
> > Cc: <ccie_voice@onlinestudylist.com>
> > Subject: Re: [OSL | CCIE_Voice] Vol 2 Lab 10 Q4.6 - VoiceView and CUCM -
> > Authentication Error
> >
> > Hello Mirco,
> >
> > I added 4 IVR ports but same issue. Any other suggestions?
> >
> > Can It be an expected behavior?
> >
> > Thank you, Sergio.
> > ------------------------
> > cue# sh software licenses
> > Installed license files:
> > - voicemail_lic.sig : 12 MAILBOX LICENSE
> > - ivr_lic.sig : 4 PORT IVR BASE LICENSE
> >
> > Core:
> > - Application mode: CCM
> > - Total usable system ports: 8
> >
> > Voicemail/Auto Attendant:
> > - Max system mailbox capacity time: 6000
> > - Default # of general delivery mailboxes: 5
> > - Default # of personal mailboxes: 12
> >
> > - Max # of configurable mailboxes: 17
> >
> > Interactive Voice Response:
> > - Max # of IVR sessions: 4
> >
> > Languages:
> > - Max installed languages: 5
> > - Max enabled languages: 5
> >
> >
> >
> > Date: Mon, 12 Apr 2010 10:27:22 -0700
> > From: moataz_m...@yahoo.com
> > Subject: Re: [OSL | CCIE_Voice] Vol 2 Lab 10 Q4.6 - VoiceView and CUCM -
> > Authentication Error
> > To: spoli...@hotmail.com; mlin...@conet.de
> > CC: ccie_voice@onlinestudylist.com
> >
> > I have the same issue
> >
> > --- On Mon, 4/12/10, Linden, Mirco <mlin...@conet.de> wrote:
> >>
> >> From: Linden, Mirco <mlin...@conet.de>
> >> Subject: Re: [OSL | CCIE_Voice] Vol 2 Lab 10 Q4.6 - VoiceView and CUCM -
> >> Authentication Error
> >> To: "Sergio Polizer" <spoli...@hotmail.com>
> >> Cc: ccie_voice@onlinestudylist.com
> >> Date: Monday, April 12, 2010, 12:48 PM
> >>
> >> Hi Sergio,
> >>
> >> If I¹m not completely wrong you need an IVR license on your CUE to get the
> >> listen function running. Brgds, Mirco
> >>
> >>
> >> Von: ccie_voice-boun...@onlinestudylist.com
> >> [mailto:ccie_voice-boun...@onlinestudylist.com] Im Auftrag von
> >> Sergio Polizer
> >> Gesendet: Montag, 12. April 2010 14:25
> >> An: ccie_voice@onlinestudylist.com
> >> Betreff: [OSL | CCIE_Voice] Vol 2 Lab 10 Q4.6 VoiceView and CUCM -
> >> Authentication Error
> >> Hi, After integrated CUE w/ CUCM, Question 4.6 (Vol 2 LAB 10) asks us to
> >> allow users to log into the voicemail system via the services
> >> button on their
> >> phone. Users should have the ability to view, sort and manage their
> >> voicemail
> >> messages and manage their voicemail greetings. The question does not say
> >> nothing regarding listen, and It is exactly I can not do. I got a
> >> Error when I
> >> press ³Listen² button. I receive ³Authentication error. Report this error
> >> to
> >> your system administrator² I¹d like to confirm if this is the expected
> >> behavior or If there is a problem in my config because I did not find
> >> documentation for this and also, the Solution is Missing at Proctor Guide.
> >> When integrated with CUCME We have to configure Authentication service and
> >> Authentication Fallback server. But, when CUE c/ CUCM the
> >> authentication link
> >> is a Enterprise Parameter and is different URL. Also, there isn¹t the
> >> option
> >> to configure a fallback authentication link at CUE. Does someone
> >> could share
> >> your experience with VoiceView at CUE integrated CUCM? Thanks, Sergio .
> >>
> >>
> >> Veja todos os seus e-mails de diferentes contas com apenas um login. Veja
> >> como.
> >> -----------------------------------
> >> CONET Solutions GmbH, Theodor-Heuss-Allee 19, 53773 Hennef.
> >> Registergericht/Registration Court: Amtsgericht Siegburg (HRB Nr. 9136)
> >> Geschäftsführer/Managing Directors: Jürgen Zender (Sprecher/Chairman), Anke
> >> Höfer
> >> Vorsitzender des Aufsichtsrates/Chairman of the Supervisory Board:
> >> Hans-Jürgen
> >> Niemeier
> >>
> >> CONET Technologies AG, Theodor-Heuss-Allee 19, 53773 Hennef.
> >> Registergericht/Registration Court: Amtsgericht Siegburg (HRB Nr. 10328)
> >> Vorstand/Member of the Managementboard: Rüdiger Zeyen ( Vorsitzender
> >> /Chairman), Wilfried Pütz
> >> Vorsitzender des Aufsichtsrates/Chairman of the Supervisory Board: Dr. Gerd
> >> Jakob
> >>
> >>
> >> -----Inline Attachment Follows-----
> >>
> >> _______________________________________________
> >> For more information regarding industry leading CCIE Lab training, please
> >> visit www.ipexpert.com
> >>
> >>
> >>
> >> Veja todos os seus e-mails de diferentes contas com apenas um login. Veja
> >> como.
> >> <http://www.windowslive.com.br/public/tip.aspx/view/16?product=1&ocid=Hotmail:
> >> MSN:Hotmail:Tagline:1x1:semLinha>
> >>
> >> _______________________________________________
> >> For more information regarding industry leading CCIE Lab training, please
> >> visit www.ipexpert.com
> >
> >
>
>
>
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