Thanks Randall. I used the TTS[] method and got nothing. It looks like the S[] option is the best bet. HOWEVER:
Here's what I have: Name Type Value callerNumber int 0 callerNumber = Get Reporting Statistic(--Triggering Contact--, Position in Queue[CSQ] from CSQ IPCC Express) Play Prompt (--Triggering Contact--, S[callerNumber]) This configuration will play the number that the person is in the queue. However, I need it to be prefaced with: "Your queue position is" -----Original Message----- From: Randall Saborio [mailto:[email protected]] Sent: Monday, July 12, 2010 3:01 PM To: CCIE Voice Cc: ipexpert Subject: Re: [OSL | CCIE_Voice] UCCX TTS Configuration If you are just passing one number on the variable, it should be fine. What do you have on that var? I found the other options. If you go to the expression editor, and go to Prompts tab, will give you the list of all of them. Hover the mouse over the different operators to get a description. On Mon, Jul 12, 2010 at 12:53 PM, CCIE Voice <[email protected]> wrote: > Thanks for the response Randall. I just changed it to S[varName] and it now > says every letter in the sentence--getting closer. So I could use it to > just say the queue position number, but I would have to have a prompt to > say, "You're queue position is" before saying it. When you find those other > letters (P[], S[], etc), let me know, I'm interested in what you find out. > Thanks again! > > > -----Original Message----- > From: Randall Saborio [mailto:[email protected]] > Sent: Monday, July 12, 2010 2:40 PM > To: CCIE VOICE > Cc: ipexpert > Subject: Re: [OSL | CCIE_Voice] UCCX TTS Configuration > > I believe with TTS Prompt, you must have a separate TTS server installed. > > The way I do it, is on the Expression, instead of doing like > P[varName], for playing a system or user prompt, you can use S, which > would spell out the contained value. Eg: S[queuePosition] > > There are other letters that can be used to change the way the value > is played out, but I forget what they are. Will look for them to > refresh myself too. > > Then you just have to be sure to pass the number to the variable > queuePosition. > > HTH. > > On Mon, Jul 12, 2010 at 11:16 AM, CCIE VOICE <[email protected]> > wrote: >> Hi all, >> I am trying to figure out how to make UCCX say, "You are caller number X > in >> the queue". I believe this is done with the "Create TTS Prompt" function >> within UCCX. I then tried to play it with the "Play Prompt" function >> referencing the TTS variable. The intended text shows up, however, the >> prompt will not play. Is this the preferred method? Anyone done this >> before? See attached screenshot. >> >> Thanks! >> >> _______________________________________________ >> For more information regarding industry leading CCIE Lab training, please >> visit www.ipexpert.com >> >> > > > > -- > Randall "da ill" Saborio > CCIE Voice Wannabe #10054675811 > (Real number coming this July 2010) > > -- Randall "da ill" Saborio CCIE Voice Wannabe #10054675811 (Real number coming this July 2010) _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
