I had the same issue in the past. I was able to update the firmware using a CME box, but Call Manager never worked. Ended up doing a RMA for three 7936’s with this issue so that they would boot and register with the Call Manager. It was basically a bug with the 7936 being at an older firmware version.
-Monica From: [email protected] [mailto:[email protected]] On Behalf Of Ashar Siddiqui Sent: Wednesday, July 28, 2010 5:19 AM To: 'CCIE Voice'; 'Shady Hasan' Cc: [email protected] Subject: Re: [OSL | CCIE_Voice] Firmware upgrade - alternate way? J Thanks for that both of you. I have done everything and more what you guys have mentioned below. One strange thing is that I am not seeing any TFTP requests from the phone at the gateway/switch when it reboots. I just want to upgrade firmware without using call manager. One more thing, other 7936 phones hooked into the same port works fine. I think if somehow I can upgrade the firmware, I may resolve the issue. Thanks Ash From: CCIE Voice [mailto:[email protected]] Sent: 28 July 2010 13:04 To: Shady Hasan Cc: Ashar Siddiqui; [email protected] Subject: Re: [OSL | CCIE_Voice] Firmware upgrade - alternate way? If you have put a newer image on the cucm server make sure you have restarted the tftp service. The server will not recognize new files until the service has restarted. -- On Jul 28, 2010, at 4:58, Shady Hasan <[email protected]> wrote: I know you may made this before, but: 1. make a factory reset to the 7936 (look for the required sequence from the phone manual) 2. make sure that the DHCP server give the correct TFTP server IP address 3. try to Manually set the TFTP IP address to the 7936 Regards, Shady. On Wed, Jul 28, 2010 at 1:47 PM, Ashar Siddiqui <[email protected]> wrote: Hello, I am trying to make one 7936 conference phone for a customer to register with call manager. No matter what I do, it is not getting registered. It says ‘ TFTP server not found’. I can ping the IP address of the phone from Call manager and from phone I can ping rest of the network. All good. For some reason it’s not downloading the firmware from Call manager and hence stuck in a loop. Is there any way of getting a new Firmware on to this phone without downloading it from the CallManager? Thanks _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
