Setup after call work timer (configured on the CSQ configuration page) to give your user time after the call has ended. This will apply to everyone who is taking calls from that queue.
On Wed, Dec 5, 2012 at 2:21 AM, sanity insanity < [email protected]> wrote: > HI Guys, > > I am trying to write a UCCX script for the following... > > Trigger 24044000 called from PSTN or from internally to 4000, it should be > directed to SC Phone 1 4101 or 4102 SC Phone 2 depending on longest idle > time. > Configure ip phone service for one button login for these agents > Write another script which will transfer calls to available agent based on > longest idle time. Phone 2 user has requested some time after ending a > call. During this time, Phone 2 user should be marked NOT READY. > User has to change status to READY manually before call can be directed > > > Can someone help me with how to proceed? I know very little on scripting. > > > -MJ > > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com >
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
