Hi Answers:
1) Yes its correct 2) You need one button login , which you can find it Support/voice and unified communications/contact center express/configure/configuration example and tech notes Url: http://192.168.1.248:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp Case sensitive the below parameters Ext ID Pwd Regards Chrysostomos From: [email protected] [mailto:[email protected]] On Behalf Of sanity insanity Sent: Κυριακή, 9 Δεκεμβρίου 2012 6:45 μμ To: chase mergenthal; [email protected] Subject: Re: [OSL | CCIE_Voice] Big UCCX worry hi Guys, Thanks for your responses. I was able to use the queuing script as was suggested below and just removed the prompts. It seems to be working . However I have a few questions... 1) I am using Resource group based routing and have set the Resource selection creteria to Longest Available . Is this correct? 2) In case of single button login is a button template of the phone ( agent) having " Service URL" also required ? Thanks once again for your quick replies. -MJ On Wed, Dec 5, 2012 at 9:36 PM, chase mergenthal <[email protected]<mailto:[email protected]>> wrote: MJ, Do you still need help with this? -Chase Mergenthal ------------------------------------------------------------------------------------------------------ If winners never quit and quitters never win, then who coined the phrase, "Quit while you're still ahead."? ________________________________ From: [email protected]<mailto:[email protected]> Date: Wed, 5 Dec 2012 08:50:05 -0600 To: [email protected]<mailto:[email protected]> CC: [email protected]<mailto:[email protected]>; [email protected]<mailto:[email protected]> Subject: Re: [OSL | CCIE_Voice] Big UCCX worry Also script is basically the simple queuing script just remove the prompt steps. Sent from my iPhone On Dec 5, 2012, at 8:22 AM, Tanner Ezell <[email protected]<mailto:[email protected]>> wrote: Setup after call work timer (configured on the CSQ configuration page) to give your user time after the call has ended. This will apply to everyone who is taking calls from that queue. On Wed, Dec 5, 2012 at 2:21 AM, sanity insanity <[email protected]<mailto:[email protected]>> wrote: HI Guys, I am trying to write a UCCX script for the following... Trigger 24044000 called from PSTN or from internally to 4000, it should be directed to SC Phone 1 4101 or 4102 SC Phone 2 depending on longest idle time. Configure ip phone service for one button login for these agents Write another script which will transfer calls to available agent based on longest idle time. Phone 2 user has requested some time after ending a call. During this time, Phone 2 user should be marked NOT READY. User has to change status to READY manually before call can be directed Can someone help me with how to proceed? I know very little on scripting. -MJ _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com<http://www.ipexpert.com> Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com<http://www.PlatinumPlacement.com> _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com<http://www.ipexpert.com> Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com<http://www.PlatinumPlacement.com> _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com<http://www.ipexpert.com> Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com<http://www.PlatinumPlacement.com>
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
