hi Guys, Thanks for your responses.
I was able to use the queuing script as was suggested below and just removed the prompts. It seems to be working . However I have a few questions... 1) I am using Resource group based routing and have set the Resource selection creteria to Longest Available . Is this correct? 2) In case of single button login is a button template of the phone ( agent) having " Service URL" also required ? Thanks once again for your quick replies. -MJ On Wed, Dec 5, 2012 at 9:36 PM, chase mergenthal <[email protected]>wrote: > MJ, > Do you still need help with this? > > -Chase Mergenthal > > > ------------------------------------------------------------------------------------------------------ > If winners never quit and quitters never win, then who coined the phrase, > "Quit while you’re still ahead."? > > > > ------------------------------ > From: [email protected] > Date: Wed, 5 Dec 2012 08:50:05 -0600 > To: [email protected] > CC: [email protected]; [email protected] > Subject: Re: [OSL | CCIE_Voice] Big UCCX worry > > > Also script is basically the simple queuing script just remove the prompt > steps. > > Sent from my iPhone > > On Dec 5, 2012, at 8:22 AM, Tanner Ezell <[email protected]> wrote: > > Setup after call work timer (configured on the CSQ configuration page) to > give your user time after the call has ended. This will apply to everyone > who is taking calls from that queue. > > On Wed, Dec 5, 2012 at 2:21 AM, sanity insanity < > [email protected]> wrote: > > HI Guys, > > I am trying to write a UCCX script for the following... > > Trigger 24044000 called from PSTN or from internally to 4000, it should be > directed to SC Phone 1 4101 or 4102 SC Phone 2 depending on longest idle > time. > Configure ip phone service for one button login for these agents > Write another script which will transfer calls to available agent based on > longest idle time. Phone 2 user has requested some time after ending a > call. During this time, Phone 2 user should be marked NOT READY. > User has to change status to READY manually before call can be directed > > > Can someone help me with how to proceed? I know very little on scripting. > > > -MJ > > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > > > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > > > _______________________________________________ For more information > regarding industry leading CCIE Lab training, please visit > www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com >
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
