When you run the CUPS system diagnostics what does it show there? On Tue, Dec 25, 2012 at 12:22 PM, Chrysostomos Christofi < [email protected]> wrote:
> Vir**** > > ** ** > > Assume that the end user has in the controlled devices the correct phone** > ** > > Assume the in the phone settings the owner is the correct user**** > > Did you add in the cups the specific user to has a deskphone?**** > > Did you configure the cti application user in cucm and also in cups?**** > > ** ** > > If all the above are done then restart the cti manager in cucm**** > > ** ** > > ** ** > > ** ** > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *virajith > *Sent:* Τρίτη, 25 Δεκεμβρίου 2012 4:54 μμ > *To:* Cory Gray > *Cc:* [email protected] > *Subject:* Re: [OSL | CCIE_Voice] CUPS- Presence - deskphone mode not > active**** > > ** ** > > hi Guys, > > I tried out everything to get the deskphone mode working on my CUPC but > still no good. The following was done... > > -verified the end points are registered > -user is associated with the line > -rebooted the CUPS server > -redid the entire integration twice > > -still no good . > > I get the following error message ..in deskphone (CTI) in the show server > health > > "Partially Connected(Primary) - Cannot Connect to Phone" > > Can someone help in identifying the problem? > > I collected the CUPC logs and this is what is seen.... > > 2012-12-25 19:35:53,077 [0x000008b8] DEBUG LCSoap - Request > <epas:set-user-config><epas:property is-public="false" > name="CallControl.provider">QBE</epas:property></epas:set-user-config> > 2012-12-25 19:35:53,202 [0x000008b8] DEBUG LCSoap - Response > <epas:set-user-config-resp xmlns:epas="urn:cisco:epas:soap"><epas:property > name="CallControl.provider" status-code="0"/></epas:set-user-config-resp> > 2012-12-25 19:35:53,202 [0x000008b8] INFO LCMiddleware - > (MWMSG_EIM_SETUSERPROPERTY) Set user property "CallControl.provider" to > "QBE" > 2012-12-25 19:35:55,796 [0x00000e30] DEBUG LCDirectory - > LDAPDirectoryImpl::SearchThread:RequestQueue has [2] pending requests > 2012-12-25 19:35:58,796 [0x00000e30] DEBUG LCDirectory - > LDAPDirectoryImpl::SearchThread:RequestQueue has [2] pending requests > 2012-12-25 19:35:59,077 [0x00000c78] DEBUG LCSoap - Request > <epas:set-user-config><epas:property is-public="false" > name="CallControl.provider">QBE</epas:property></epas:set-user-config> > 2012-12-25 19:35:59,187 [0x00000c78] DEBUG LCSoap - Response > <epas:set-user-config-resp xmlns:epas="urn:cisco:epas:soap"><epas:property > name="CallControl.provider" status-code="0"/></epas:set-user-config-resp> > 2012-12-25 19:35:59,187 [0x00000c78] INFO LCMiddleware - > (MWMSG_EIM_SETUSERPROPERTY) Set user property "CallControl.provider" to > "QBE" > 2012-12-25 19:36:01,796 [0x00000e30] DEBUG LCDirectory - > LDAPDirectoryImpl::SearchThread:RequestQueue has [2] pending requests > 2012-12-25 19:36:04,796 [0x00000e30] DEBUG LCDirectory - > LDAPDirectoryImpl::SearchThread:RequestQueue has [2] pending requests > 2012-12-25 19:36:07,796 [0x00000e30] DEBUG LCDirectory - > LDAPDirectoryImpl::SearchThread:RequestQueue has [2] pending requests > 2012-12-25 19:36:07,827 [0x00000a20] DEBUG LCSoap - Request > <epas:set-user-config><epas:property is-public="false" > name="CallControl.provider">QBE</epas:property></epas:set-user-config> > 2012-12-25 19:36:07,952 [0x00000a20] DEBUG LCSoap - Response > <epas:set-user-config-resp xmlns:epas="urn:cisco:epas:soap"><epas:property > name="CallControl.provider" status-code="0"/></epas:set-user-config-resp> > 2012-12-25 19:36:07,952 [0x00000a20] INFO LCMiddleware - > (MWMSG_EIM_SETUSERPROPERTY) Set user property "CallControl.provider" to > "QBE" > 2012-12-25 19:36:10,796 [0x00000e30] DEBUG LCDirectory - > LDAPDirectoryImpl::SearchThread:RequestQueue has [2] pending requests > 2012-12-25 19:36:12,624 [0x00000a98] DEBUG LCSoap - Request > <epas:set-user-config><epas:property is-public="false" > name="CallControl.provider">QBE</epas:property></epas:set-user-config> > 2012-12-25 19:36:12,734 [0x00000a98] DEBUG LCSoap - Response > <epas:set-user-config-resp xmlns:epas="urn:cisco:epas:soap"><epas:property > name="CallControl.provider" status-code="0"/></epas:set-user-config-resp> > 2012-12-25 19:36:12,734 [0x00000a98] INFO LCMiddleware - > (MWMSG_EIM_SETUSERPROPERTY) Set user property "CallControl.provider" to > "QBE" > > The phone being used is 7960 > > > -Vir > > > From: Cory Gray <[email protected]> > Sent: Wed, 19 Dec 2012 18:40:36 > To: "'Carlosobs _'" <[email protected]>, <[email protected]>, < > [email protected]> > Subject: Re: [OSL | CCIE_Voice] CUPS- Presence - deskphone mode not active > **** > > I had this 1 time before in practice and I had the reboot my CUPS server. > Nothing was working correctly on my CUPC client. **** > > **** > > *From:* [email protected] [ > mailto:[email protected]<[email protected]>] > *On Behalf Of *Carlosobs _ > *Sent:* Wednesday, December 19, 2012 5:02 AM > *To:* [email protected]; [email protected] > *Subject:* Re: [OSL | CCIE_Voice] CUPS- Presence - deskphone mode not > active**** > > **** > > Hi Vir, > > Please ensure following is correct in your setup. > > * Verify that user devices are registered to the CUCM. > * Verify that the end user is associated with the IP phones in end user > configuration. > * Ensure that the CCMCIP profile in CUPsever is applied to the end user. > * Verify in CUCM that the device and directory number can be controlled by > CTI. > > Carlos**** > ------------------------------ > > Date: Wed, 19 Dec 2012 05:56:57 +0000 > To: [email protected] > From: [email protected] > Subject: [OSL | CCIE_Voice] CUPS- Presence - deskphone mode not active > > hi Guys, > > In the client I get the option of deskphone mode in CUPC but when I select > it the mode does not get applied. > > In show server health I see the Desk phone mode says " Partially > Connected(Primary) - Cannot Connect to Phone". > > I have checked the cti server / gateway profile and it is fine. > > What else to check? > > -Vir > > <http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm%40Middle?> > **** > > Catch India as it happens with the *Rediff News App*. To download it for > FREE, click > here<http://track.rediff.com/click?url=___http://www.rediff.com/newsapp___&lnk=signature&newservice=newsapp> > **** > > > _______________________________________________ For more information > regarding industry leading CCIE Lab training, please visit > www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com**** > > > <http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle?> > **** > > Catch India as it happens with the *Rediff News App*. To download it for > FREE, click > here<http://track.rediff.com/click?url=___http://www.rediff.com/newsapp___&lnk=signature&newservice=newsapp> > **** > > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com >
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