As silly as it sounds, I ran into a bug with the CUP Client that exhibited this behavior ...
try unchecking the save password checkbox before logging in KP On Dec 25, 2012, at 6:45 AM, "virajith " <[email protected]> wrote: > hi Guys, > > I tried out everything to get the deskphone mode working on my CUPC but still > no good. The following was done... > > -verified the end points are registered > -user is associated with the line > -rebooted the CUPS server > -redid the entire integration twice > > -still no good . > > I get the following error message ..in deskphone (CTI) in the show server > health > > "Partially Connected(Primary) - Cannot Connect to Phone" > > Can someone help in identifying the problem? > > I collected the CUPC logs and this is what is seen.... > > 2012-12-25 19:35:53,077 [0x000008b8] DEBUG LCSoap - Request > <epas:set-user-config><epas:property is-public="false" > name="CallControl.provider">QBE</epas:property></epas:set-user-config> > 2012-12-25 19:35:53,202 [0x000008b8] DEBUG LCSoap - Response > <epas:set-user-config-resp xmlns:epas="urn:cisco:epas:soap"><epas:property > name="CallControl.provider" status-code="0"/></epas:set-user-config-resp> > 2012-12-25 19:35:53,202 [0x000008b8] INFO LCMiddleware - > (MWMSG_EIM_SETUSERPROPERTY) Set user property "CallControl.provider" to "QBE" > 2012-12-25 19:35:55,796 [0x00000e30] DEBUG LCDirectory - > LDAPDirectoryImpl::SearchThread:RequestQueue has [2] pending requests > 2012-12-25 19:35:58,796 [0x00000e30] DEBUG LCDirectory - > LDAPDirectoryImpl::SearchThread:RequestQueue has [2] pending requests > 2012-12-25 19:35:59,077 [0x00000c78] DEBUG LCSoap - Request > <epas:set-user-config><epas:property is-public="false" > name="CallControl.provider">QBE</epas:property></epas:set-user-config> > 2012-12-25 19:35:59,187 [0x00000c78] DEBUG LCSoap - Response > <epas:set-user-config-resp xmlns:epas="urn:cisco:epas:soap"><epas:property > name="CallControl.provider" status-code="0"/></epas:set-user-config-resp> > 2012-12-25 19:35:59,187 [0x00000c78] INFO LCMiddleware - > (MWMSG_EIM_SETUSERPROPERTY) Set user property "CallControl.provider" to "QBE" > 2012-12-25 19:36:01,796 [0x00000e30] DEBUG LCDirectory - > LDAPDirectoryImpl::SearchThread:RequestQueue has [2] pending requests > 2012-12-25 19:36:04,796 [0x00000e30] DEBUG LCDirectory - > LDAPDirectoryImpl::SearchThread:RequestQueue has [2] pending requests > 2012-12-25 19:36:07,796 [0x00000e30] DEBUG LCDirectory - > LDAPDirectoryImpl::SearchThread:RequestQueue has [2] pending requests > 2012-12-25 19:36:07,827 [0x00000a20] DEBUG LCSoap - Request > <epas:set-user-config><epas:property is-public="false" > name="CallControl.provider">QBE</epas:property></epas:set-user-config> > 2012-12-25 19:36:07,952 [0x00000a20] DEBUG LCSoap - Response > <epas:set-user-config-resp xmlns:epas="urn:cisco:epas:soap"><epas:property > name="CallControl.provider" status-code="0"/></epas:set-user-config-resp> > 2012-12-25 19:36:07,952 [0x00000a20] INFO LCMiddleware - > (MWMSG_EIM_SETUSERPROPERTY) Set user property "CallControl.provider" to "QBE" > 2012-12-25 19:36:10,796 [0x00000e30] DEBUG LCDirectory - > LDAPDirectoryImpl::SearchThread:RequestQueue has [2] pending requests > 2012-12-25 19:36:12,624 [0x00000a98] DEBUG LCSoap - Request > <epas:set-user-config><epas:property is-public="false" > name="CallControl.provider">QBE</epas:property></epas:set-user-config> > 2012-12-25 19:36:12,734 [0x00000a98] DEBUG LCSoap - Response > <epas:set-user-config-resp xmlns:epas="urn:cisco:epas:soap"><epas:property > name="CallControl.provider" status-code="0"/></epas:set-user-config-resp> > 2012-12-25 19:36:12,734 [0x00000a98] INFO LCMiddleware - > (MWMSG_EIM_SETUSERPROPERTY) Set user property "CallControl.provider" to "QBE" > > The phone being used is 7960 > > > -Vir > > > From: Cory Gray <[email protected]> > Sent: Wed, 19 Dec 2012 18:40:36 > To: "'Carlosobs _'" <[email protected]>, <[email protected]>, > <[email protected]> > Subject: Re: [OSL | CCIE_Voice] CUPS- Presence - deskphone mode not active > I had this 1 time before in practice and I had the reboot my CUPS server. > Nothing was working correctly on my CUPC client. > > > > From: [email protected] > [mailto:[email protected]] On Behalf Of Carlosobs _ > Sent: Wednesday, December 19, 2012 5:02 AM > To: [email protected]; [email protected] > Subject: Re: [OSL | CCIE_Voice] CUPS- Presence - deskphone mode not active > > > > Hi Vir, > > Please ensure following is correct in your setup. > > * Verify that user devices are registered to the CUCM. > * Verify that the end user is associated with the IP phones in end user > configuration. > * Ensure that the CCMCIP profile in CUPsever is applied to the end user. > * Verify in CUCM that the device and directory number can be controlled by > CTI. > > Carlos > > Date: Wed, 19 Dec 2012 05:56:57 +0000 > To: [email protected] > From: [email protected] > Subject: [OSL | CCIE_Voice] CUPS- Presence - deskphone mode not active > > hi Guys, > > In the client I get the option of deskphone mode in CUPC but when I select it > the mode does not get applied. > > In show server health I see the Desk phone mode says " Partially > Connected(Primary) - Cannot Connect to Phone". > > I have checked the cti server / gateway profile and it is fine. > > What else to check? > > -Vir > > > > Catch India as it happens with the Rediff News App. To download it for FREE, > click here > > > _______________________________________________ For more information > regarding industry leading CCIE Lab training, please visit www.ipexpert.com > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > > > > Catch India as it happens with the Rediff News App. To download it for FREE, > click here > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
