All, I had a very frustrating session this morning. I could not login to the Publisher, even though I could connect with the browser. Didn't work in IE or Firefox. I could log into the subscriber but saw that there was a configuration already loaded. When I tried to save any changes, just got 'Connecting' in the browser, no further. Never could do anything with CallManager.
I reverted and loaded two other labs, same issue. It seems the Pod29 was extremely messed up. Saturday's session loaded a completely different lab from the one I requested. Had to revert and load again, 25 minutes down the drain. Proctorlabs Support, I am requesting two vouchers for the 8 hour session that I couldn't work on. There are some serious bugs in your lab gear. Regards, Dane Warner, CCVP Sr. Network Engineer Epoch Universal, Inc. (909)226-0755 dwar...@epochuniversal.com<mailto:dwar...@epochuniversal.com> [cid:image001.png@01CE7588.7983B5C0] From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of khaled Saholy Sent: Sunday, June 30, 2013 11:08 AM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends? Hi All, I don't know what to say or whom to complain to? This's the second day I'm having difficulty in working in my online sessions with Proctorlabs vracks. I contacted supp...@ipexpert.com<mailto:supp...@ipexpert.com> and supp...@proctorlabs.com<mailto:supp...@proctorlabs.com> and afterhours support but no one answering Yesterday I asked the support if I can extend my current session by booking a new following session but no one answered. I tried booking a new following session hoping it will be linked up automatically but unfortunately it didn't. So after that I had to stop my work after feeling frustrated. Today I booked three consecutive sessions but the same problem happened again but in a different form. I noticed the remaining time is 3 hrs and 40 minutes in the first session and informed the support guys but no one is answering. After finishing my first session, I thought it will be disconnected but the remaining time changed to 24 hours. Okay feeling happy with the new hours but then maybe after about 30 minutes I found my telnet session got disconnected and I can't access them or access the servers and after refreshing my account at Proctorlabs site , I found the pod has changed. So means everything has gone. The sessions were not linked-up as what they told us. I just wonder whom to complain in such cases? BTW,I also schedule sessions in the other competitor company vracks but to say the truth I found their support and response are very good. Not only that but they gave me back my credits and more. Thanks for any help and regards. Khaled Al-Saholy ________________________________ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2013.0.3345 / Virus Database: 3204/6445 - Release Date: 06/27/13
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