Wayne can definitely do something about it I guess. I had very much similar issues last month ...
Sent from my iPhone On 1 juil. 2013, at 15:09, khaled Saholy <khaled_sah...@hotmail.com> wrote: > It seems nobody cares! > > It's very disappointing. > > > Date: Sun, 30 Jun 2013 12:49:25 -0700 > From: karen.johnson...@yahoo.ca > Subject: Re: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in > weekends? > To: dwar...@epochuniversal.com; khaled_sah...@hotmail.com; > ccie_voice@onlinestudylist.com > CC: supp...@ipexpert.com; supp...@proctorlabs.com > > i can not power up most server and sometimes vpn also failed to work. > but when u open ticket , suppprt usually our end is good , please check your > side. > > > From: Dane Warner <dwar...@epochuniversal.com> > To: khaled Saholy <khaled_sah...@hotmail.com>; > "ccie_voice@onlinestudylist.com" <ccie_voice@onlinestudylist.com> > Cc: "support (supp...@ipexpert.com)" <supp...@ipexpert.com>; > "supp...@proctorlabs.com" <supp...@proctorlabs.com> > Sent: Sunday, June 30, 2013 1:07:41 PM > Subject: Re: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in > weekends? > > All, > > I had a very frustrating session this morning. I could not login to the > Publisher, even though I could connect with the browser. Didn’t work in IE or > Firefox. I could log into the subscriber but saw that there was a > configuration already loaded. When I tried to save any changes, just got > ‘Connecting’ in the browser, no further. Never could do anything with > CallManager. > > I reverted and loaded two other labs, same issue. It seems the Pod29 was > extremely messed up. > > Saturday’s session loaded a completely different lab from the one I > requested. Had to revert and load again, 25 minutes down the drain. > > Proctorlabs Support, I am requesting two vouchers for the 8 hour session that > I couldn’t work on. There are some serious bugs in your lab gear. > > Regards, > > > > Dane Warner, CCVP > Sr. Network Engineer > Epoch Universal, Inc. > (909)226-0755 > dwar...@epochuniversal.com > > > From: ccie_voice-boun...@onlinestudylist.com > [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of khaled Saholy > Sent: Sunday, June 30, 2013 11:08 AM > To: ccie_voice@onlinestudylist.com > Subject: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in > weekends? > > Hi All, > > I don't know what to say or whom to complain to? > > This's the second day I'm having difficulty in working in my online sessions > with Proctorlabs vracks. > > I contacted supp...@ipexpert.com and supp...@proctorlabs.com and afterhours > support but no one answering > > Yesterday I asked the support if I can extend my current session by booking > a new following session but no one answered. I tried booking a new following > session hoping it will be linked up automatically but unfortunately it didn't. > > So after that I had to stop my work after feeling frustrated. > > Today I booked three consecutive sessions but the same problem happened again > but in a different form. > I noticed the remaining time is 3 hrs and 40 minutes in the first session and > informed the support guys but no one is answering. > After finishing my first session, I thought it will be disconnected but the > remaining time changed to 24 hours. Okay feeling happy with the new hours but > then maybe after about 30 minutes I found my telnet session got disconnected > and I can't access them or access the servers and after refreshing my account > at Proctorlabs site , I found the pod has changed. So means everything has > gone. > > The sessions were not linked-up as what they told us. > > I just wonder whom to complain in such cases? > > BTW,I also schedule sessions in the other competitor company vracks but to > say the truth I found their support and response are very good. Not only that > but they gave me back my credits and more. > > Thanks for any help and regards. > > Khaled Al-Saholy > > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2013.0.3345 / Virus Database: 3204/6445 - Release Date: 06/27/13 > > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
