i can not power up most server and sometimes vpn also failed to work.
but when u open ticket , suppprt usually our end is good , please check your
side.
________________________________
From: Dane Warner <dwar...@epochuniversal.com>
To: khaled Saholy <khaled_sah...@hotmail.com>; "ccie_voice@onlinestudylist.com"
<ccie_voice@onlinestudylist.com>
Cc: "support (supp...@ipexpert.com)" <supp...@ipexpert.com>;
"supp...@proctorlabs.com" <supp...@proctorlabs.com>
Sent: Sunday, June 30, 2013 1:07:41 PM
Subject: Re: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in
weekends?
All,
I had a very frustrating session this morning. I could not login to the
Publisher, even though I could connect with the browser. Didn’t work in IE or
Firefox. I could log into the subscriber but saw that there was a configuration
already loaded. When I tried to save any changes, just got ‘Connecting’ in the
browser, no further. Never could do anything with CallManager.
I reverted and loaded two other labs, same issue. It seems the Pod29 was
extremely messed up.
Saturday’s session loaded a completely different lab from the one I requested.
Had to revert and load again, 25 minutes down the drain.
Proctorlabs Support, I am requesting two vouchers for the 8 hour session that I
couldn’t work on. There are some serious bugs in your lab gear.
Regards,
Dane Warner, CCVP
Sr. Network Engineer
Epoch Universal, Inc.
(909)226-0755
dwar...@epochuniversal.com
From:ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of khaled Saholy
Sent: Sunday, June 30, 2013 11:08 AM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends?
Hi All,
I don't know what to say or whom to complain to?
This's the second day I'm having difficulty in working in my online sessions
with Proctorlabs vracks.
I contacted supp...@ipexpert.com and supp...@proctorlabs.com and afterhours
support but no one answering
Yesterday I asked the support if I can extend my current session by booking a
new following session but no one answered. I tried booking a new following
session hoping it will be linked up automatically but unfortunately it didn't.
So after that I had to stop my work after feeling frustrated.
Today I booked three consecutive sessions but the same problem happened again
but in a different form.
I noticed the remaining time is 3 hrs and 40 minutes in the first session and
informed the support guys but no one is answering.
After finishing my first session, I thought it will be disconnected but the
remaining time changed to 24 hours. Okay feeling happy with the new hours but
then maybe after about 30 minutes I found my telnet session got disconnected
and I can't access them or access the servers and after refreshing my account
at Proctorlabs site , I found thepod has changed. So means everything has gone.
The sessions were not linked-up as what they told us.
I just wonder whom to complain in such cases?
BTW,I also schedule sessions in the other competitor company vracks but to say
the truth I found their support and response are very good. Not only that but
they gave me back my credits and more.
Thanks for any help and regards.
Khaled Al-Saholy
________________________________
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2013.0.3345 / Virus Database: 3204/6445 - Release Date: 06/27/13
_______________________________________________
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
Are you a CCNP or CCIE and looking for a job? Check out
www.PlatinumPlacement.com
_______________________________________________
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
Are you a CCNP or CCIE and looking for a job? Check out
www.PlatinumPlacement.com
