GE has a policy on Product Obsolescence, which, afaik, means that service
contracts will not be issued to those instruments that were discontinued 7
years ago. Among instruments affected by this deadline are "AktaPrime INCL",
"AktaPrime EXCL" and "AktaPrime COMPLETE". You have time to service these
chromatography systems until April 2012. After that time GE will offer service
upon the availability of parts. "AktaPrime Plus" is still good to go.
I know all these because I've got a letter from GE regarding my AktaPrime.
HTH,
Vaheh
________________________________
From: CCP4 bulletin board [mailto:[email protected]] On Behalf Of Paul Smith
Sent: Wednesday, October 12, 2011 9:19 PM
To: [email protected]
Subject: Re: [ccp4bb] Akta Prime / FPLC Options / Off Topic
Michael,
Unfortunately, I actually don't know who serves these machines apart from GE.
Because you brought up the subject of GE equipment and service, I thought I
would ask the community about the best options for routine crystallographic
scale FPLC.
In my opinion, following the takeover of Pharmacia by GE the the price of GE
machines, replacement parts, and service has skyrocketed and GE service reps
seem determined to squeeze and extort every dollar they can. Personally, I'd
love to never do business with GE again.
However, in some ways, they are the only game in town. GE is the de facto
standard for our line of work and the Akta line are very good machines.
However, GE's consistent price gouging and outright crooked service practices
encourage me look elsewhere.
I've used systems from AP-biotech (junk) and have heard some good things about
Bio-rad. What does the community at large think? Are there other good
options? Does anyone have some spare millions and manufacturing connections in
India/China to consider starting a competing company?
Sorry to hijack your thread Michael. Let me know what you find out. The less
money I send to GE the better.
--Paul
________________________________
From: Michael Colaneri <[email protected]>
To: [email protected]
Sent: Wednesday, October 12, 2011 2:28 PM
Subject: [ccp4bb] Akta Prime
Dear all,
We have an AktaPrime and GE Lifesciences stop servicing these instruments
because they are getting old. Does anyone know of a third party company that
gives contracts to maintain these instruments? Thank you.
Mike Colaneri
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