On Mon, 22 Oct 2007 23:15:08 Andrew Greig wrote:
> On Mon, 2007-10-22 at 17:38 +1000, Alex Fisher wrote:
> > On Mon, 22 Oct 2007 07:36:28 Jason Komar wrote:
> > > Those sound like good ideas to me. Anything that makes things clearer
> > > for the people seeking out CD's is good for everyone.
> > >
> > > Cheers,
> >
> > Which particular page were you thinking of? The one listing the
> > distributors, or another one?
>
> Hi Alex,
>
> At the top of the page listing distributors we need to something akin to
> warning motorists of a toll road ahead.  I do not think that I am
> Robinson Crusoe here, but it seems that a lot of the Windows users do
> not live on email like we do.  OSS has a cultural dependency on email,
> but a lot of my inquirers send me an email ordering a Free CD and give
> me their snail mail address and then just expect it to arrive.
>
> To every inquirer who contacts me I send a standard email explaining
> that D/L is free but CD has a token fee attached. I do not want them to
> receive a CD without being aware of this.  It could cause some
> unpleasantness if they think they have been "ripped off".
>
> But, sometimes it takes weeks for them to get the message. And sometimes
> I get an email asking "where is the CD I ordered?" But for which I have
> no agreement to proceed.
>
> SHORT version.
> Tell they will be up for a token fee determined by their distributor.
> Tell them to expect a reply before sending the Disks.  Tell them to
> monitor their email closely for a day after sending their request.

OK I'll see what I can com up with tonight....
>
> That should cover it.
>
> Cheers
> Andrew Greig
> Melbourne, Australia
>
> BTW This Sun deal is just so poetic.  Imagine an ad for the opposition
> popping up in an update Java message on Windows.  Soooo good!
> A
>
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-- 
Alex Fisher

Co-Lead, CD-ROM Project

OpenOffice.org Marketing 
Community Contact
Australia/New Zealand


http://distribution.openoffice.org/cdrom/

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