commissioned sales people), Fry's (King of the 'Return faulty products to
shelves'), and Ultimate Electronics (Would you like this item for only 10%
more than our competitors) to compare it to.
All of my dealings with BestBuy have been very good. I once bought a demo
55' TV for $900 there and purchased the extended warranty for $150. The
salesman told me that it would require some alignment of the tubes so I
thought the warranty was a good idea. Anyway, the repairman came out to the
house to fix it and said it would need to be repaired at the shop. The next
day they took it away. After 2 weeks we began to wonder how long it would
take. After 4 weeks, we started thinking something was very wrong. After 6
weeks they brought it back to us. Unfortunately, the screen had been
pushed in and cracked. The body had been scraped and chipped in several
places, and oh, it also didn't work at all now. After a couple of calls to
BestBuy, they replaced the TV with a TV of our choice from the store. We
ended up getting a new one priced at $1800 without having to pay any extra.
It's not something I want to go through again, but I thought BestBuy handled
it well.
Marlon
> -----Original Message-----
> From: Tangorre, Michael [mailto:[EMAIL PROTECTED]
> Sent: Thursday, August 19, 2004 2:23 PM
> To: CF-Community
> Subject: RE: best buy getting sued
>
> My experiences with bestbuy have always been shitty... a bunch of
> pushy
> snot nosed wanna be techies working in the computer department trying
> to
> sell you the latest 15" flat panel for $599.00 that some dude brought
> back yesterday. No thanks. I generalized all employees there... which
> isn't the case always... I have had 1 or 2 good experiences there buying
> blank CDs :-)
>
>
>
> ________________________________
>
> From: Adam Haskell [mailto:[EMAIL PROTECTED]
> Sent: Thursday, August 19, 2004 3:15 PM
> To: CF-Community
> Subject: best buy getting sued
>
>
>
> http://www.miami.com/mld/miamiherald/business/national/9442968.htm
> ?1c
>
> I used to work at Best Buy and I knew this would happen sooner
> or
> later they employ a large number of snot nosed pricks that don't
> know
> how to deal with customers and in some cases take pleasure if
> screwing
> customers over.
>
> Adam H
>
> Ohio attorney general sues Best Buy
>
> Associated Press
>
> COLUMBUS, Ohio | Ohio Attorney General Jim Petro on Thursday
> filed a
> lawsuit against Minnesota-based Best Buy Co. Inc., alleging the
> retailer engaged in a pattern of unfair and deceptive acts and
> practices.
>
> Petro said his office received hundreds of consumer complaints
> during
> the last few years with the highest concentration of complaints
> alleging, among other things, that Best Buy repackaged used
> goods and
> sold them as new, failed to honor rebates, failed to honor
> refund and
> exchange programs, and failed to honor extended service
> contracts.
>
> "The sheer number of complaints coupled with the types of
> allegations
> myoffice received prompted us to file this lawsuit." Petro said.
> "Theprimary objective of this lawsuit is to bring Best Buy into
> conformity with Ohio's consumer protection laws and ensure that
> Best
> Buy's Ohio customers receive the service they deserve."
>
> Additional Consumer Sales Practices Act violations alleged in
> the
> lawsuit include: failure to honor implied warranties of
> merchantability, substandard and/or inadequate customer
> service,
> and
> making false and misleading statements to consumers.
>
> In the complaint, Petro asked the court to prohibit Best Buy
> from
> engaging in practices that violate the Consumer Sales Practices
> Act,
> and to order Best Buy to reimburse consumers who lost money or
> otherwise did not receive the full service they were promised.
> The
> complaint also asks that Best Buy pay a civil penalty of $25,000
> for
> each violation of the Consumer Sales Practices Act.
>
> Best Buy is based in Richfield, Minn. Company officials could
> not be
> reached for immediate comment.
> ________________________________
>
>
>
>
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