Yeah I am not sure about the open item thing. I am sure it happens but
I doubt it is intentional. I know where I worked organization wasn't
exactly great so returned items were constantly getting mixed up with
new items and most sales reps didn't take the time to check before
selling....

Adam

On Thu, 19 Aug 2004 21:19:50 -0500, Kevin Graeme <[EMAIL PROTECTED]> wrote:
> Things are different elsewhere. But that doesn't mean they're great.
> Here you do see the open box items marked as open box though. I've
> been to BestBuy and CompUSA in places like DC and they suck goat
> compared to here. No idea why.
>
> The reason I shop at BB is because I know how stores like BB work, and
> I take advantage of it. I can get the same item online for cheaper,
> but the return policy is usually worse. So if I have any possible
> suspicion that the item could be a lemon, I buy it at a Best Buy or
> similar store and if it sucks in the slightest I take full advantage
> of the return policies. They get a potential sale by being local, but
> they also take it on the chin for me if the item is flawed.
>
> -Kevin
>
> On Thu, 19 Aug 2004 15:44:58 -0700, Adam Haskell <[EMAIL PROTECTED]> wrote:
> > Man things must be different else where, I have always heard theses
> > stories but never witnessed them.  Don't get me wrong when it come to
> > Super Electronic stores I love my best buy compared to my options. But
> > I guess I am like Mike D with email clients, I hate them all. In one
> > of my marketing classes in college we discussed customer loyalty and
> > just about every example students came up with of bad customer service
> > and customer betrayal we Best Buy related, once again that is in Ohio.
> > Also on a side note CC sales staff has not been paid on commissions
> > for a little over a year and a half now I believe.
> >
> > Adam H
> >
> >
> >
> > On Thu, 19 Aug 2004 15:06:14 -0500, Kevin Graeme <[EMAIL PROTECTED]> wrote:
> > > I've returned probably half of the non-media items I've bought at BB.
> > > I shop there specifically because I want to be able to return
> > > something easily if it's crap.
> > >
> > > -Kevin
> > >
> > > On Thu, 19 Aug 2004 15:15:06 -0400, Adam Haskell <[EMAIL PROTECTED]> wrote:
> > > > http://www.miami.com/mld/miamiherald/business/national/9442968.htm?1c
> > > >
> > > > I used to work at Best Buy and I knew this would happen sooner or
> > > > later they employ a large number of snot nosed pricks that don't know
> > > > how to deal with customers and in some cases take pleasure if screwing
> > > > customers over.
> > > >
> > > > Adam H
> > >
> > >
> >
> >
>
>
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