I cannot say enough bad things about HP support. ( I like the machine, but I hate support).
I bought a service pack, which guarantees me express (3 business day) turn-around for repairs and an extended warranty. My turn-around was 12 business days. Multiple times I called them. 3 times I was told that the "repair service" would call me back, but that never happened. Once I was given the repair service number. However that went to a voicemail that said "You cannot recieve support from this number" and then it hung up. I am still following up on this issue. 3 times I was told that the "Quality Department" would call me. The first time I was told within 24 business hours (Is that 3 days? I couldn't get a clarification). The second two times, I was told they would call the next day. Still no call. To top it all off, I was sent a "Rate our service level" email with an invalid link in it. The good: The machine runs more quiet and more cool than it ever has. There are two fans in the laptop case. I assume that only one worked out of the box, and I used it that way for 9 months. My problems started when the second one went bad. So, service is probably competent. Support isn't. The bad: During the 12 business days (over 2 weeks) I think I lost ~3 days of work because I was unable to be on-site at client locations. Given the accents, I strongly doubt that any of the people on the other end of the phone are named "Ronnie" or "Steven" or "insert American-sounding name here". I'm unsure if they have a command of the English language or are just good enough to read a script. At 11:00 AM 2/28/2005, you wrote: >Subject: Laptop advice >From: "Paul Vernon" <[EMAIL PROTECTED]> >Date: Mon, 28 Feb 2005 14:58:43 -0000 >Thread: >http://www.houseoffusion.com/cf_lists/index.cfm/method=messages&threadid=16227&forumid=5#148506 > >HP -- Jeffry Houser, Web Developer, Writer, Songwriter, Recording Engineer AIM: Reboog711 | Phone: 1-203-379-0773 -- My Books: <http://www.instantcoldfusion.com> My Recording Studio: <http://www.fcfstudios.com> -- When did Reality Become TV ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Discover CFTicket - The leading ColdFusion Help Desk and Trouble Ticket application http://www.houseoffusion.com/banners/view.cfm?bannerid=48 Message: http://www.houseoffusion.com/lists.cfm/link=i:5:148543 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/5 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:5 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
