Sounds like they keep pricing themselves out of their target market. On 5/11/06, Jerry Johnson wrote: > I KNOW people want it, since I have about 40 family and friends and family > of friends who constantly need help with their computers. They use them for > internet access, email, cd burning, and just a little bit of actual work > (money, word, excel, etc). They NEED a toaster, and would by an Apple if it > didn't have such a negative public image due to very successful marketing > and FUD by Microsoft over the years. > > I have successfully installed 5 minis lately, so I do see that tide > shifting. A couple of Tivos. I installed NAS boxes (6 so far), and a couple > of the linksys wireless music jukeboxes. And these are not for early > adoptors, or for people with any tech knowledge at all. Because these things > are finally getting to be true "plug and play". > > What I was comparing was a component consumer electronic system (PC) to a > single-source consumer electronic system (iPod). > > It isn't the product type, but the ability of my mother to understand, buy > and operate the product without help that really makes a difference. There > are mp3 players and cameras she just doesn't understand. The iPod, and her > Canon digital camera, with docking station and printer, she gets. > > If I were to call Dell right now, they would tell me that I am out of luck > and out of service. They won't help me update my PC to a new OS version. > They won't help me upgrade to a new version of Symantec. They WILL sell me a > new laptop, but won't help me much with my old one. When I need updated and > patches for the os, they send me to Microsoft. >
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