Sounds like they keep pricing themselves out of their target market.

On 5/11/06, Jerry Johnson wrote:
> I KNOW people want it, since I have about 40 family and friends and family
> of friends who constantly need help with their computers. They use them for
> internet access, email, cd burning, and just a little bit of actual work
> (money, word, excel, etc). They NEED a toaster, and would by an Apple if it
> didn't have such a negative public image due to very successful marketing
> and FUD by Microsoft over the years.
>
> I have successfully installed 5 minis lately, so I do see that tide
> shifting. A couple of Tivos. I installed NAS boxes (6 so far), and a couple
> of the linksys wireless music jukeboxes. And these are not for early
> adoptors, or for people with any tech knowledge at all. Because these things
> are finally getting to be true "plug and play".
>
> What I was comparing was a component consumer electronic system (PC) to a
> single-source consumer electronic system (iPod).
>
> It isn't the product type, but the ability of my mother to understand, buy
> and operate the product without help that really makes a difference. There
> are mp3 players and cameras she just doesn't understand. The iPod, and her
> Canon digital camera, with docking station and printer, she gets.
>
> If I were to call Dell right now, they would tell me that I am out of luck
> and out of service. They won't help me update my PC to a new OS version.
> They won't help me upgrade to a new version of Symantec. They WILL sell me a
> new laptop, but won't help me much with my old one. When I need updated and
> patches for the os, they send me to Microsoft.
>

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