I have a dedicated server in a hosting company in US. (CF5, windows 2003, SQL database). on August 20th, suddenly I noticed that my server was unstable... because for some reason coldfusion could not purge the registry (variable was written into the registry)and the registry grew too big. because it was too big.. I could not edit the registry keys remotely ( I am in Japan, and my server is in US) so... I submited a ticket support... asking the hosting company staff to help me delete / clear some registry keys. They replied my request.. and promised they would take action ASAP. But... they did not .... until August 23rd (3days later)... my server crashed. They suggest to reinstall everything... which I was agreed. The re-installation process took quite a long time.. And... now... they charge me $1,729.17 for the working fee.
Well... My point is... if they took action of my problem immediately on August 20th. my server would not crashed.. What do you think ? ... is it fair for them to charge me that expensive ? What should I reply to them ? ... Help... I need your opinion. Thanks. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Download the latest ColdFusion 8 utilities including Report Builder, plug-ins for Eclipse and Dreamweaver updates. http;//www.adobe.com/cfusion/entitlement/index.cfm?e=labs%5adobecf8%5Fbeta Archive: http://www.houseoffusion.com/groups/CF-Community/message.cfm/messageid:243473 Subscription: http://www.houseoffusion.com/groups/CF-Community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5
