>I've started a new job where I'm doing programming (disk based in >VB.NET, no web based at this moment) and a system support... I've been >asked to present two systems to help us immediately: > >Client Resource Management system to help sales and support track calls and >Ticket Management System to help us (the two IT folk) keep track of >requests, problems and errors.
SmarterTrack sounds like it might fit the need: http://www.smartertools.com/Products/SmarterTrack/Features/Customer-Service-Software-Web-Interface.aspx I'm not sure if the free (and limited) edition will suit, but it's worth a look (they do very good work). Jim Davis ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Adobe® ColdFusion® 8 software 8 is the most important and dramatic release to date Get the Free Trial http://ad.doubleclick.net/clk;192386516;25150098;k Archive: http://www.houseoffusion.com/groups/CF-Community/message.cfm/messageid:260581 Subscription: http://www.houseoffusion.com/groups/CF-Community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.5
