Not sure, I know there's Ray Camden's Lighthouse Pro bug tracker that can be 
easily adapted. Given that it runs just fine (from what I understand) on Open 
BlueDragon for J2EE, that may be a low cost alternative. 

You would need to get an application server like 
TomCat (http://tomcat.apache.org/download-55.cgi) or 
JBoss (http://www.jboss.org/jbossas/).
Then Open BlueDragon (http://www.openbluedragon.org/download.cfm) - note they 
also have a preconfigured version that runs on top of the Jetty app server.

and last but not least, LighthousePro (http://lighthousepro.riaforge.org/).

That would provide an open source application platform. And the nice thing 
about it is that you'd be able to give ColdFusion a foot in you company's door.

hth,
larry

>I've started a new job where I'm doing programming (disk based in
>VB.NET, no web based at this moment) and a system support... I've been
>asked to present two systems to help us immediately:
>
>Client Resource Management system to help sales and support track calls and
>Ticket Management System to help us (the two IT folk) keep track of
>requests, problems and errors.
>
>I'm trying to find something that is open source / non-cost and
>something that possibly handles both parts.
>
>Suggestions?
>
>Thanks!
>Hatton 

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