(Please be sure to trim emails when responding.) I flew recently on AA and had a rather... interesting experience on the last leg of my trip home. I sent the following to them. I wanted to get other people's thoughts on what happened as well.
Because of some crazy form handler, their contact us form restricts content to 1500 characters. I am posting the *short* version of what I sent. If you want me to post the whole thing (it's two pages in Word) I can. My wife and I recently traveled to attend my grandmother's funeral. As we were boarding flight 3835 to return home, we noticed two unaccompanied minors checking in. We sat in seats 16A and 16B and the girls sat directly in front of us. They were Skylar (7) and Ali (5). They were sent off by their mother's "assistant" with a bag of candy, two drinks, two "Fairy" dolls and a coloring book with stickers (no crayons). The flight attendant was surprised that they were there. Early in the flight, Skylar was given a can of cola with a cup. She poured some and put the cup on her tray table. Ali then decided that she wanted something from under the seat. She "dove" under her the seat, knocking the tray and spilling the drink onto Ali. My wife went into "mommy" mode. We got Ali cleaned up and found things for the girls to do. We did everything we could with what we had, borrowing pen, making puppets and using the "voice" when the girls got too loud. We even gave them paper we brought for me to scratch out notes from the funeral and food my wife had for a "mid-flight snack." In short, on the return flight from my grandmother's funeral my wife and I babysat two little girls that were put on the flight with inadequate supplies by their parent. We had support of the flight attendant but he was not adequately prepared to deal with them. I have ideas to share but don't have the space to put them or my full letter here. I look forward to hearing from someone soon. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Adobe® ColdFusion® 8 software 8 is the most important and dramatic release to date Get the Free Trial http://ad.doubleclick.net/clk;203748912;27390454;j Archive: http://www.houseoffusion.com/groups/CF-Community/message.cfm/messageid:266853 Subscription: http://www.houseoffusion.com/groups/CF-Community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5
