++

On Fri, Sep 19, 2008 at 12:44 AM, Robert Munn <[EMAIL PROTECTED]> wrote:

> On Thu, Sep 18, 2008 at 9:34 PM, Dana  wrote:
> > not if the proper procedures are followed. The helpdesk is supposed to
> > make sure they know who they are talking to and only deliver the token
> > face-to-face. Password is set up by the user. Troubleshooting this
> > gets tricky and yes, procedures are important. The only means of
> > hacking it I can conceive of are social and all involve someone being
> > seriously careless.
>
> I once convinced a help desk staffer with a mobile phone company to
> help me with a phone issue, and in the process he inadvertently
> revealed to me the default password for all corporate accounts in
> their entire system. I reported the mistake to my internal corporate
> mobile phone contact so they could handle the issue properly, but
> imagine if I had been someone with malicious intent. It took a grand
> total of about two minutes.
>
> People are usually the weakest link in the chain when it comes to
> security. Why bother using sophisticated attacks on technology when
> you can just make a phone call?
>
> 

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