On Tue, Aug 5, 2014 at 8:17 AM, GMoney <[email protected]> wrote:

> Uh, the only RIGHT way....is the way the client tells you to do it. Because
> the only right way, is the way that gets you paid.
>

Just because the customer is never wrong, that does NOT mean they are
always right.

This has been my customer service philosophy for a long time and it has
served me well.  Our goal as developers, designers, managers and engineers
is to provide the customer with that thing, physical or not, that will fill
the need at the end of the day.  How we reach that goal may or may not line
up with what the customer thinks the process should be, and in the cases
where it doesn't it's *somebody's* job to communicate with the client and
work out an understanding of the "why" behind the "what".

We're not "agile" here... hell, sometimes we're "fragile' ".  Nice french
word, ain't it?


Until Later!
C. Hatton Humphrey
http://www.eastcoastconservative.com

Every cloud does have a silver lining.  Sometimes you just have to do some
smelting to find it.


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