fielding calls from people who can't remember their username much less
remember to deactivate software, how many computers they can use, etc. They
try to turn a Word file to a PDF by just changing the extension from .doc to
.pdf! And even sophisticated users can't remember all the license details
for every different piece of software or service they use. We have site
licenses here that are so wildly different in their rules that even
technical people often don't know if they're allowed to install a piece of
software on a given computer. And god forbid that once everything is working
that a computer should die or a user wants to upgrade.
I predict that DRM becomes the single largest bane to help desk workers in
the next five years.
-Kevin
----- Original Message -----
From: "Angel Stewart" <[EMAIL PROTECTED]>
To: "CF-Community" <[EMAIL PROTECTED]>
Sent: Friday, October 17, 2003 10:21 AM
Subject: RE: iTunes!
> Well until we have completely encrypted operating systems and hard disks
> with Rights Management preloaded, and biometric scanners standard with
> computers, I don't see a way around it for companys that are fearful of
> IP theft.
>
> They need to track that you are whom you say you are and that you aren't
> copying music illegally, or registering two machines, so that one can
> sit there with all the music etc. in-tact while you copy the files off
> to yet another machine and so ad-infinitum. The only way I can see, is
> to request a phone call from the customer.
>
> I hate the idea of Product Activation via phone call. I just don't see a
> way around it from the perspective of the company providing the service.
>
> Codecharge has a system where you have a set number of times you can
> activate the product on one serial number which recycles every month or
> so to allow for computers crashing etc. etc.
> If your computer crashed totally more than once a month, then you're
> going to have to call them, however.
>
> -Gel
>
> -----Original Message-----
> From: Kevin Graeme [mailto:[EMAIL PROTECTED]
>
>
> That's actually one of the big reasons why I'm not likely to use it.
> Maybe
> for a one-time buy/dl/burn/rip process. It's similar to the MS eBook
> license
> and any software activation. Total crap, IMO. Any time a customer has to
> contact a company in any way and ask to use something they've already
> paid
> for, then it's crap.
>
> -Kevin
>
>
>
>
>
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