WBB,
Your trashing of AOL rather bothers me. AOL is just an ISP like any
other and if your application breaks when someone from AOL attempts to
use it, then I would suggest the problem lies flatly on your end for
your failure to support even the most basic of cross-browser
compatibilities.
Furthermore, your insinuation that AOL'ers are all stupid, silly,
ignorant, and what-not is way off base. AOL has its share of newbies,
but lots of professionals use it too.
AOL has millions of users. This is quite a large target customer base.
I suggest you show them a bit more respect.
Specific notes on your post follow:
In <036c01bfa3f1$e3fcbae0$[EMAIL PROTECTED]>, WBB ([EMAIL PROTECTED]) in a
fit of unbridled passion, wrote:
[snip]
>
> OR
>
> AOL fixed the problem as we were installing 4.51 ;)
CFMAIL is an SMTP interface for CF on the server side. How does it have
anything to do whatsoever with AOL?
> > accommodates the problems on AOL's end. Do you honestly want Allaire to
> get
> > accounts with every major ISP so they can check to see if the ISP's stupid
> > procedures mess up the sites? I used to work at a hosting company and the
>
> Of course not...but I would think that they would test it on the LARGEST
> modem community in the world...duh!
Why? CF is a server-extension and has nothing to do with browsers or
ISP's.
> > focus was on video hosting. Every time we had a broadcast, we would get
> > inundated with tech support calls from AOL users asking us why our site
> was
> > broken. You can't imagine how many times I had to explain to people
> exactly
> > why they needed to get a real ISP. AOL uses cached proxy servers and it is
> > bad bad bad.
>
> I also do tech support and know just how lame AOL users can be and have used
> that same explaination as you did ;), however, that doesn't cover the fact
> that submit buttons or graphics buttons or verity searches wouldn't work
> using an AOL account until we upgraded to 4.51 (they worked fine with 1.5,
> 2.0, 2.5, 3.0, 3.1, 4.0 and 4.1) from 4.5
Sounds to me like a problem with your developer's skillset or lack
thereof.
> > The really funny calls were the AOL users who said "What do you mean you
> > don't do tech support for AOL? You're the Internet, right?"
> >
>
> I understand...we have several hundred customers that use our lines to
> connect to their AOL accounts and it's tough to explain to them why their
> AOL mail doesn't work ;)
AOL works fine over TCP/IP.
--
Reuben King <mailto:[EMAIL PROTECTED]>
Senior Web Consultant
Stonebridge Technologies <http://www.sbti.com/>
Phone: (512) 502-3332
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