Hey All-
I just wanted to take a moment and discuss something which has been bothering
me. There are a lot of good discussions on this list about CFMX; however, there are a
lot of "CFMX suck because of X" threads.
I wanted to take a moment to mention something. Generally, there are a lot of
internal people here at Macromedia on these lists, but we don't have the time or the
resources to address every single issue with the attention you the user deserve.
This raises the point that we, as employees, may respond to given user issues,
but really, in order to get things fixed (if in fact it *is* a bug) a bug must be
entered into our bug tracking system, and then escalated.
Getting a bug into the system can basically go a few ways:
1: A subscriber to the list internally figures it's a very bad bug, and
submits it his or herself.
2: A user calls technical support and a bug is found, and submitted into the
bug system, and then escalated.
3: A user goes to:
http://www.macromedia.com/support/email/wishform/?6213=3
If that URL does not work:
http://www.macromedia.com/support/coldfusion/
(Go to the bottom, under feedback, and click "submit feature request for
coldfusion)
Those are the only three real ways of getting those issues you think are
"severe bugs" addressed. To be honest, the best way of getting it addressed is to do
number three. We need it to be entered into our system, with a fully reproducible test
case.
This means we need your operating system specs and revision, service packs and
patches. We need your web server version; we need the code, or at least access to the
code you are running.
This way, we can go through, and find serious bugs. I know, for each one of
you who finds any bug generally, to you, that is one show stopper of a bug, but bugs
like say, broken COM support cannot be adequately addressed unless submitted directly
into out bug database.
The mailing lists generate a great deal of traffic, this is a good thing, but
those of us who watch the lists internally miss things. Debbie, Sean and Vernon, as
well as myself can only spend a finite amount of time each day reading the couple
hundred emails that cross the lists, the few hundred forums postings, the newsgroups,
etc.
The quickest, easiest and most direct approach is to submit the bug directly
to the database. When you find what you think is a bug, please, please, please submit
it.
This applies to things like "The Apache module is stupid" and other such
items. Want the Apache module source to be shipped? Submit a request into that DB in
either an enhancement request, or in a bug report and explain why.
This will save a lot of us a lot of trouble. Yes, fellow "Macromedians"
monitor the list, but we can't catch every actual bug, and filtering the lists is
painful at best.
Ok, I'm done now. Back to work.
Jesse Noller
[EMAIL PROTECTED]
Macromedia Server Development
Unix/Linux "special guy"
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