I understand that... I was just making sure you know people are being told they can go to the MM Forums and get tech support.
If this is suppose to happen then ignore my post. -----Original Message----- From: Jesse Noller [mailto:[EMAIL PROTECTED]] Sent: Tuesday, July 30, 2002 10:12 AM To: CF-Talk Subject: RE: [OT] Problems with CFMX? Yeah, that's because they asked a question that went beyond the immediate scope of the free installation support. In this case, it's probably not a bug, but rather a support issue. Re-read the part: " The detailed guidelines that qualify for an installation support can be reviewed at:" This means the user was trying to get more support than was covered by that team. This does not indicate that he was pointing out a bug. Jesse Noller [EMAIL PROTECTED] Macromedia Server Development Unix/Linux "special guy" > -----Original Message----- > From: Chad Gray [mailto:[EMAIL PROTECTED]] > Sent: Tuesday, July 30, 2002 11:12 AM > To: CF-Talk > Subject: RE: [OT] Problems with CFMX? > > Just so you know MM techs are telling people to use the MM Forums to > submit problems. See the quote below: > > "With regard to the new error you had posted, I have to request that you > post this issue to the ColdFusion Community Forum where ColdFusion > Engineers, Team Macromedia members and other developers, system and > network administrators can assist you. The ColdFusion Community Forum > is located here: http://webforums.macromedia.com/coldfusion/. This new > issue you had included falls beyond the scope of Macromedia Installation > support. The detailed guidelines that qualify for an installation > support can be reviewed at: > http://www.macromedia.com/v1/handlers/index.cfm?ID=10244&Method=Full."; > > > > > -----Original Message----- > From: Jesse Noller [mailto:[EMAIL PROTECTED]] > Sent: Tuesday, July 30, 2002 7:29 AM > To: CF-Talk > Subject: [OT] Problems with CFMX? > > Hey All- > > I just wanted to take a moment and discuss something which has > been bothering me. There are a lot of good discussions on this list > about CFMX; however, there are a lot of "CFMX suck because of X" > threads. > > I wanted to take a moment to mention something. Generally, there > are a lot of internal people here at Macromedia on these lists, but we > don't have the time or the resources to address every single issue with > the attention you the user deserve. > > This raises the point that we, as employees, may respond to > given user issues, but really, in order to get things fixed (if in fact > it *is* a bug) a bug must be entered into our bug tracking system, and > then escalated. > > Getting a bug into the system can basically go a few ways: > > 1: A subscriber to the list internally figures it's a very bad > bug, and submits it his or herself. > > 2: A user calls technical support and a bug is found, and > submitted into the bug system, and then escalated. > > 3: A user goes to: > > http://www.macromedia.com/support/email/wishform/?6213=3 > > If that URL does not work: > > http://www.macromedia.com/support/coldfusion/ > > (Go to the bottom, under feedback, and click "submit feature > request for coldfusion) > > > Those are the only three real ways of getting those issues you > think are "severe bugs" addressed. To be honest, the best way of getting > it addressed is to do number three. We need it to be entered into our > system, with a fully reproducible test case. > > This means we need your operating system specs and revision, > service packs and patches. We need your web server version; we need the > code, or at least access to the code you are running. > > This way, we can go through, and find serious bugs. I know, for > each one of you who finds any bug generally, to you, that is one show > stopper of a bug, but bugs like say, broken COM support cannot be > adequately addressed unless submitted directly into out bug database. > > The mailing lists generate a great deal of traffic, this is a > good thing, but those of us who watch the lists internally miss things. > Debbie, Sean and Vernon, as well as myself can only spend a finite > amount of time each day reading the couple hundred emails that cross the > lists, the few hundred forums postings, the newsgroups, etc. > > The quickest, easiest and most direct approach is to submit the > bug directly to the database. When you find what you think is a bug, > please, please, please submit it. > > This applies to things like "The Apache module is stupid" and > other such items. Want the Apache module source to be shipped? Submit a > request into that DB in either an enhancement request, or in a bug > report and explain why. > > This will save a lot of us a lot of trouble. Yes, fellow > "Macromedians" monitor the list, but we can't catch every actual bug, > and filtering the lists is painful at best. > > Ok, I'm done now. Back to work. > > Jesse Noller > [EMAIL PROTECTED] > Macromedia Server Development > Unix/Linux "special guy" > > > > ______________________________________________________________________ This list and all House of Fusion resources hosted by CFHosting.com. The place for dependable ColdFusion Hosting. FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Archives: http://www.mail-archive.com/[email protected]/ Unsubscribe: http://www.houseoffusion.com/index.cfm?sidebar=lists
