Well in my opinion, clients aren't more involved as IT people because it's simply not their job 99% of the time. Do you really think someone like a customer service rep or manager wants to be doing what we do? If they did, they'd be doing it. They don't want to spend the time on it because it's not the focus of their job. I'm sure I could do all of my own plumbing, but do I really have the time or want to learn how? Maybe a few simple things, but I won't be putting a half-bath in my house on my own, any time soon.
I've learned that trying to explain something technical to someone who just simply doesn't want to THINK about the technical aspect is just a plain waste of time. I think a good deal of this business (unless you are wedged into some corner cubicle all the time), is interacting with the clients in ways THEY understand, not in ways we normally would think. It keeps you pretty sharp, like trying to explain complex things to children (well, not how to program a VCR) in a way they can grasp. Of course, it's easy to get frustrated and want to scream "NO NO, THAT'S NOT WHAT I MEAN!", or something far more colorful, but hopefully you get the picture! Andy > -----Original Message----- > From: Ryan Kime [mailto:[EMAIL PROTECTED]] > Sent: Monday, August 19, 2002 5:58 PM > To: CF-Talk > Subject: RE: MM Folks... > > > Really if you think about it though, it's a good thing people > don't read the > manual. Otherwise, if it was easy to install and they didn't need > to read up > on it, then what would be the point of IT people? Think about it, > the entire > IT industry has flourished because people don't want (or have) the time to > RTFM and do it themselves. Heck, the harder it is, the more money you'll > probably make. So to MM, I say, ignore Stacy and go the opposite > direction - > start writing the manuals and setup screens in hieroglyphics. ;) > ______________________________________________________________________ Your ad could be here. Monies from ads go to support these lists and provide more resources for the community. http://www.fusionauthority.com/ads.cfm FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Archives: http://www.mail-archive.com/[email protected]/ Unsubscribe: http://www.houseoffusion.com/index.cfm?sidebar=lists
