David, i've made a helpdesk/trouble ticketing system like this based on CF.
Basically it scans POP3 account, and check the subject and content of the email. If the system founds specific keywords, then the email will be redirected to agents (cust. support). My app uses cfschedule for mail retrieval and distribution to agents. It also supports escalation, and you may define how the escalation process works easily. All web based. If you're interesting to see how my app works, let me know. I need 3 days to give you a demo. Well actually i need to find a free CF & SQL server that allow cfschedule and then upload scripts :) Rizal At 09:17 PM 1/6/2003, you wrote: >Does anyone know of a prewritten application that handles incoming >email? > >Before I go creating something on my own I wanted to see if anyone >had an application already written. We have close to 20 email >accounts that serve customer support in diferent ways and as >employees change we are finding that some of those accounts go >unchecked. I need an application that can receive these emails >and dump them into a database that I can then incorporate with >our intranet. If the emails go unanswered I would like a higher-up >to be notified. > >David Murphy >www.cfugcny.org ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=4 FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Structure your ColdFusion code with Fusebox. Get the official book at http://www.fusionauthority.com/bkinfo.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
