We use a system from PeopleSoft (I'm pretty sure it's PeopleSoft). It uses Heuristics to scan incoming email an route them it to the proper people and then does tracking and such on it. It works rather well.
Jim Davis > Does anyone know of a prewritten application that handles incoming > email? > > Before I go creating something on my own I wanted to see if anyone > had an application already written. We have close to 20 email > accounts that serve customer support in diferent ways and as > employees change we are finding that some of those accounts go > unchecked. I need an application that can receive these emails > and dump them into a database that I can then incorporate with > our intranet. If the emails go unanswered I would like a higher-up > to be notified. > > David Murphy > www.cfugcny.org > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=4 FAQ: http://www.thenetprofits.co.uk/coldfusion/faq This list and all House of Fusion resources hosted by CFHosting.com. The place for dependable ColdFusion Hosting. Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
