| | > This list is becoming very clique-plagued. Unless you're | > one of the inner circle on this list, its difficult to | > get a question answered. I'm sorry about that because | > it has been a wonderful resource over the last 3 years | > as I learned about ColdFusion. | | I'm sorry that you feel this way. I don't really think it's an accurate | statement. I do think that people tend to answer some questions before | others, and install questions again are typically a bit more difficult. |
IMHO he made a very accurate statement. Those of you who are among the most frequent posters on the list are infected with an arrogance and rudeness that is beyond measure. Rarely do you have anything to offer beyond belittling the one asking for assistance. I would strongly recommend that if you do not have anything positive to offer a fellow user, then just delete the message and do not reply at all. As one with quite bit of experience in building installar packages with both WISE and InstallShield, it is a relative no-brainer to build your install script to detect the operating system, its current configuration, and then offer a number of options for installation and configuraton of your product. Software publishers do this quite often, as a matter of fact. Macromedia on the other hand, does commit "dozens of developers" just to create a beta version of a web site, butr cannot devote one to creating an intuitive installer package, including the option of making a clean uninstall as well. Instead they focus on installing server products on single homed servers only, and make the configuration of a multi homed server (one that hosts more than one web site) an exercise in hacking. They release extremely badly written and deficient documentation, and then publish hot-fixes to the documentation or separate documentation only after problems begin to show up.. They encourage the admin to contact Tech Support, but require a credit card, even for free install support. This is a cheap shot, is unecessary, and is neglectful of your customers. As a result, MM has gained a reputaton of having a Tech Support department that sucks big time. I suggest that Macromedia adopt a common sense set of businss ethics and enforce them from the top on down., the sooner the better. One item that should be in bold letters, is treat all customers with respect or be subject to immediagte termination. They should bear in mind that a system admin who spends days worth of unproductinve time is trying to configure your software, is subject to being fired. Those of you who are Macromedia customers should also adopt a higher lever of respect for your fellow journeymen, and can the arrarogant, belittling, and insulting replies to those who are desperately seeking help with obviously broken software. My .02. for a Friday. | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=4 FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Structure your ColdFusion code with Fusebox. Get the official book at http://www.fusionauthority.com/bkinfo.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
