Scott, I've been with CT for several years now and until this last episode have had nothing but good experiences. However, the past few days have been a completely different story. My emails to support are often ignored and the techs I've communicated with all repeat the same story (i.e. the problem is due to my not locking all my variables). No one will acknowledge the possibility that the problem is due to some other cause. The impression I'm getting is that they consider my attempts to resolve this to be the rantings of an ignorant CF coder not worthy of further attention.
Dave Jones NetEffect At 09:59 AM 7/3/03 -0700, you wrote: >---------- Original Message ---------------------------------- >From: "Raymond Camden" <[EMAIL PROTECTED]> > >It's bunk. They are saying you need to lock local variables? I'd worry > >about their support staff if they thought that. > >I've had an experience with CT support recently where I could >tell that some of their staff were obviously better than others. > >I needed a mapping set up so that I could use CFCs and, in my >support request, I even mentioned the exact CT knowledgebase >article number I was referring to. > >I kept going back and forth with the same guy, who kept saying >it was set up, but I still couldn't use the mapping he said he set up. > >After about 3 days, I got e-mail from another guy who said it >looked like the wrong type of mapping was setup and he fixed it right away. > >So, not all support staffers are created equal. I'd suggest >asking for someone else to confirm this suggestion (which makes NO sense). > >I'm still quite pleased with CrystalTech, despite this one experience. >-------------------------------- >Scott Brady >http://www.scottbrady.net/ > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=4 FAQ: http://www.thenetprofits.co.uk/coldfusion/faq This list and all House of Fusion resources hosted by CFHosting.com. The place for dependable ColdFusion Hosting. http://www.cfhosting.com Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
