At 01:17 PM 8/10/03, you wrote: >I have a problem with two client sites and I don't know what's causing it >..... I can see the sites from my browser, from both IE and NN, yet my >client says he can't. He says he gets "Page cannot be displayed" errors. >I've looked at the dns entries, and there doesn't appear to be anything >wrong, I've coached him on forcing a refresh with CTRL-Refresh etc, but he >insists he can't get the sites to display.
As Bryan suggested, I URGE Tracert from all "cant get the site" points. First thing I do when this happens is TraceRt. I ask each person that is testing to do this if they can not see a site. (Actually, first thing I do is ask if they can get to other sites at all! But in this case, it's clear that multiple locations have issues.) With a trace route I have learned in the past that one or another ISP somewhere has problems internally to their router system. Odd as it is, it can happen. For example - I am in New York - I have a client in Houston Texas. They called - Site's down. I checked - No, it's not. They said they had two calls confirming it down. I checked the logs - during the time it was supposedly down, tons of activity was coming in from all over the country AND even in Houston. It turned out, however, with a tracert by two people that couldn't get there, that a common hop point for SOME people was down. I called that company, and they said they had been working on an internal router issue! As soon as they fixed it, all was good again. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=4 FAQ: http://www.thenetprofits.co.uk/coldfusion/faq This list and all House of Fusion resources hosted by CFHosting.com. The place for dependable ColdFusion Hosting. http://www.cfhosting.com Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
