Thank you for the life advice Michael. I appreciate it. I am not sure where the 'bitching and moaning' has come from. Not from me. The only critical thing I've said is that I think Macromedia ought to have allowed for the possibility that some people might not have a perfect installation, and arranged some kind of help documentation for it. And i still hold that view. No one has said anything to contradict that. Are you suggesting they shouldn't? If there's any bitching and moaning it's from people who are getting bored with this issue (and for heavens sakd I'm sure sick of it!!). If you don't want to read about the issue, just delete the thread.
But it's important to me, I'm trying to get it resolved the only way I can, and I'm trying to be calm and relaxed about it, even though just installing CF7 has thrown my tiny business into disarray. And not only am I not demanding things of Sean, I am most grateful that he said anything. But he offered to pass it on to the installation guys. Sean did that himself off his own bat. I didnt even know there was a team called "the installation guys". I'm not demanding he do anything, just asking. He's MM's chief architect, nothing to do with support. But he's a helpful guy, always been polite and civil and helpful to me in the past, and he offered to help. So i was following up on that. What's wrong with that? MM in Australia dont have help for people like me. They rely on CF-Talk and CF-Aussie for the majority of support issues. So that's why I'm trying to get it resolved this way. I can't work on this at other times of the day because I'm contractually obliged to be elsewhere. What kind of support call is it going to be if i am not at the machine where the installation is going to be? I dont hold Macromedia responsible for that, but are you saying I can't attempt to get help to fix my problem here at CF-Talk because it's too hard? or because my life arrangements dont suit your way of looking at things? But it seems some people are more interested in teaching me manners and adjusting my lifestyle, and rearranging my contractual obligations than helping with the problem at hand. Cheers Mike Kear Windsor, NSW, Australia Certified Advanced ColdFusion Developer AFP Webworks http://afpwebworks.com ColdFusion, PHP, ASP, ASP.NET hosting from AUD$15/month On Wed, 23 Feb 2005 18:06:35 -0500, Michael T. Tangorre <[EMAIL PROTECTED]> wrote: > > From: Mike Kear [mailto:[EMAIL PROTECTED] > > As for FREE installation support, if anyone can give me the > > Australian phone number where I call to get installation > > support between 9pm and 2am, I'd be most grateful. > > First off, you need the support, so you find the time to get in touch with > MM when they are available. All the information you need is here: > http://www.macromedia.com/support/programs/self/coldfusion.html > > Sean is not part of the team that deals formally with technical installation > issues; be grateful he offered to pass along the message in the first place. > If nothing comes of it, perhaps contact Sean off-list. Given all the > bitchin_and_moanin over the last couple days I wouldn't hold my breathe. > It's not Sean's job to follow up with you, that is just the way it is. > > > So I am trying to find out what went wrong. I have looked at > > all the things I can think of, it's still not working, so I > > have no other choice than to go to the resource set up for > > precisely this situation > > - the mailing list. > > Right. And people have given you things to try, etc. Nothing worked for you. > That means one of two things: the problem is you or the problem is so > obscure you are the very first person to discover it. > > > And can you poke the installation guys in the ribs for me please to > > see if they can shed any light on what's wrong? Or give me the > > Australian number where I get support between 9pm and 2am? > > Again, MM doesn't manage the phones for Mike Kear, Mike Kear needs to make > himself available to call them MM is there. Deal with it and please stop > whining about the installation. I am sorry it hasn't been a good experience > for you, that is unfortunate. If you have tried everything people > recommended and you still can not get it to work, stop posting to this list > and explore other avenues. For the amount of time and emails you sent here > you probably could have figured the problem out already. > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Logware (www.logware.us): a new and convenient web-based time tracking application. Start tracking and documenting hours spent on a project or with a client with Logware today. Try it for free with a 15 day trial account. http://www.houseoffusion.com/banners/view.cfm?bannerid=67 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:196230 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
