Bill you and I must be talking to the EXACT same sales guy. I have been
through this several times. Then they give you the guilt trip about not
buying this or that and that their supervisor will be upset. Well..... I
don't care. Treat me right and maybe when the time comes I will buy it, but
right now I only want to buy what I need and that is it. What's more is
that we are a consulting partner with them and have spent plenty of money
and they still pull that crap. I am with you...
Hey Allaire are you listening?????
Bill
AKA CF_Warrior
> -----Original Message-----
> From: William J Wheatley [mailto:[EMAIL PROTECTED]]
> Sent: Friday, September 22, 2000 11:06 AM
> To: CF-Talk
> Subject: OT: Reason for Alliare Stocks
>
>
> Ok let me say first that I LOVE COLDFUSION and i've used it for 4 years
> now.....
>
> but i will say that i'm starting to become disilliusioned (sp) by the
> service i've recieved
> from allaire, it seems like everytime i try to buy one of there
> products not
> only do i have to wait on hold for 20-50 minutes but i get crappy help, i
> tell the sales guy want i want and he tells me what HE wants me to buy and
> since i tell him no i dont want to buy 7 Licenses right now and spend
> 30,000, and the words where not right now, i would have bought them from
> this guy Mark B. in a few months but he said OH no i want them by
> the end of
> this month. And i had to just stop and say WAIT a second,
> you are the Sales guy i am the customer that wants to give you
> money. I know
> to him 5000 is not alot of cash but we're going to have to spend
> upwards of
> 30,000 in licenses eventually and he does not think that is good
> enough. So
> he sends me a quote and then i answer via email saying OK we're just going
> to do 1 copy of CF ENT for Linux and i mean he was so unhelpfull
> he did not
> answer his email for several hours he was upset i asked for the fax # he
> told me wrong ifnormation just to shut me up because we called 5 minutes
> after his hours ended so he did not want to help.
>
> Now i'm a very easy going guy but when a person that is supposed to be
> working for a company to ENHANCE its reputation and marketshare by
> developing a special sense of loyalty. By making the customer
> feel that you
> actually give a damn about him and are not just in this for your
> commission
> check. I know people are trying to make a living but dont do it at the
> expense of making your customers feel like you dont have enough
> time in the
> day for them.
>
> Luckily enough John with Customer Relations really saved the day by being
> helpful, understanding and actually taking a damn minute to listen to my
> problems and make me feel like i was important.
> So possibly the problem with allaires stock is that people are getting the
> same trouble that i am.
> And one thing i would recommend allaire to do is get MORE people to answer
> the darn phone so you dont have to sit on hold forever, but if you cant do
> that at least get sales people that dont make me feel like crap. We may be
> no microsoft or IBM, but we've referred our fair share of people to use CF
> and we've given our fair share of money to Allaire when they were nobodies
> still making CGI code, and for that type of loyalty they have hired sales
> people that dont make us feel like we mean anything to them.
>
> Thanks for Letting me Vent
>
>
>
> Bill Wheatley
> IT DIRECTOR
> AEPS INC
> http://www.aeps.com
> ICQ: 417645
> http://www.aeps2000.com
> 954-472-6684 X303
>
>
>
> Bill Wheatley
> IT Director
> AEPS INC
> http://www.aeps.com
> ICQ: 417645
> http://www.aeps2000.com
> 954-472-6684 X303
>
> ------------------------------------------------------------------
> ------------
> Archives: http://www.mail-archive.com/[email protected]/
> To Unsubscribe visit
http://www.houseoffusion.com/index.cfm?sidebar=lists&body=lists/cf_talk or
send a message to [EMAIL PROTECTED] with 'unsubscribe' in
the body.
------------------------------------------------------------------------------
Archives: http://www.mail-archive.com/[email protected]/
To Unsubscribe visit
http://www.houseoffusion.com/index.cfm?sidebar=lists&body=lists/cf_talk or send a
message to [EMAIL PROTECTED] with 'unsubscribe' in the body.
